Multiple industry sectors covered

A unified platform for businesses.
UCC · Call Center · CRM · ERP · AI Insight
All in one.

For businesses that want to grow, GLOBAL CS unifies IP telephony, contact center, CRM, ERP and AI on a single platform — and extends it with EDM & archiving, field mobility, WhatsApp Business API, Teams Direct Routing, Knowledge management, Campaigns & Surveys based on your sector.

See my sector
1
unified platform
5
founding pillars
6
extended capabilities
+10
sectors addressed

GLOBAL CS SOLUTIONS

Founding pillars
📞
UCC — IP TelephonyCloud IPBX · softphones · IVR
🎧
Omnichannel contact centerVoice · WA · Teams · Email · SMS
🤝
CRM prospecting & customer relationsPipeline · 360° · CTI · Follow-ups
📊
Business management ERPQuote → Delivery note → Invoice · Mobile Money
🤖
AI InsightTranscription · Scoring · Alerts
Extended capabilities
📁
EDM & ArchivingDocs < 30 s · legal · export
📱
Mobility & multi-siteSecure connection between mobile/remote employees, branches, job sites and offices
💬
WhatsApp Business APIMulti-agent, AI chatbot, campaigns, catalogue, CRM sync.
🟦
Teams Direct RoutingConnect Microsoft Teams to your local telephony, mid-caps & groups.
🧠
Knowledge managementReduced information loss · Faster support · Standardized procedures · More autonomous teams
📣
Campaigns & SurveysMarketing, sales, political. The right message, at the right time.
The common foundation

5 founding pillars

These five components form the core of every deployment. They cover all your communications, customer relations and business management — on a single platform.

UCC — IP Communication & Mobility

 UCC — IP Telephony

Communicate and Collaborate from anywhere

Multi-site cloud IPBX, PC/web/mobile softphones, intelligent IVR, 100% call recording, real-time supervision, local numbers.

Answer rate 95–98%
−45% inter-site telecom cost
100% call recording

Omnichannel contact center

 Omnichannel contact center

A consistent customer experience across every channel

Single agent console: voice, WhatsApp, Teams, Messenger, email, SMS. Skills-based routing, real-time supervision and SLA monitoring.

All channels in 1 console
Skills-based routing
Automatic escalation

CRM prospecting & customer relations

 Omnichannel contact center

The right message, at the right time, for the right person

Sales pipeline, scoring, CTI (customer record on ring), 360° history, automated follow-ups, native WA and Teams integration.

Unified multi-channel pipeline
CTI: customer record on ring
Lead and churn scoring

Unified business management ERP

 Unified business management ERP

Monitor, Optimize, Grow

Quotes, orders, deliveries, invoices, real-time stock, Mobile Money & wire payments. Full commercial management scope.

Quote → PO → Delivery note → Invoice
Real-time multi-warehouse stock
Integrated Mobile Money

AI-powered monitoring and insight

 Unified business management ERP

Smarter, more proactive and higher-performing customer relations

Call transcription and summary, sentiment analysis, hot lead scoring, chatbot deflection (35–55% without an agent), proactive alerts.

Transcription + auto summary
Purchase intent scoring
35–55% deflection without agent
Going further

6 extended capabilities

Each extended capability connects to the 5 founding pillars and addresses specific needs identified in the field. They are activated based on your sector and priorities.

📁 EDM & Archiving

No more binders. No more lost documents.

  • Centralized storage — versioning, role-based access, full-text search in 10 s
  • Legal archiving of call recordings and WhatsApp exchanges
  • Regulator export in 1 click
  • Electronic signature — deeds, contracts, purchase orders
< 30 s
Document access
100%
Archiving compliance
−97%
Lost documents

📱 Mobility & multi-site access

Your field agents work with the same information as headquarters — even without network access.

  • iOS/Android mobile apps with native offline mode
  • Deferred synchronization once signal is restored (3G or Wi-Fi)
  • Multi-warehouse, branch, and job site access on a single login
  • Secure VPN for remote access to internal resources
100%
Connected agents
0
Offline data loss
−60%
Field errors

💬 WhatsApp Business API

One business number. Multiple agents. Shared history. Legal archiving integrated into EDM.

  • Single official number — no more personal WhatsApp for each salesperson
  • Meta-approved templates by sector: orders, appointments, follow-ups
  • First-level chatbot, human agent transfer, interactive catalogue
  • Legal archiving in EDM — compliant with applicable regulations
−95%
Lost WA leads
100%
Exchanges archived
+55 pts
Response < 5 min

🟦 Teams Direct Routing

For organizations running Microsoft 365: your switchboard directly inside Teams.

  • Inbound/outbound voice calls on local numbers within Microsoft Teams
  • Unified presence visible to all colleagues
  • Custom dial-plans by department, site or user
  • Teams meetings + phone calls in a single client
−60%
Telecom costs
× 5
Teams voice adoption
1
Tool instead of 3–4

🧠 Knowledge management

Capture, structure, share and reuse your organization's knowledge — from procedures to call transcriptions.

  • Centralized knowledge base: procedures, FAQs, guides, role-specific sheets by sector
  • Reduced information loss, faster support, standardized procedures and more autonomous teams
  • Automatic feeding from AI transcriptions — every call enriches the base
  • Full-text semantic search — answer in under 5 seconds
  • Real-time contextual suggestions for agents during calls
  • Customer self-service portal — deflection of repetitive requests
  • Versioning, validation and role- and department-based access rights
−60%
First-contact resolution
time
0
Business knowledge lost
< 60 s
Search time

📣 Campaigns & Surveys

Broadcast multi-channel marketing, sales or political campaigns (SMS, WA, email, voice). Create surveys and polls — real-time results, automatic segmentation.

  • Bulk SMS, WhatsApp and email campaigns with fine segmentation by profile and area
  • Interactive voice (outbound IVR) for phone consultations and surveys
  • Opinion polls, satisfaction surveys and multi-channel public consultations
  • Geographic targeting — campaigns by municipality or region
  • Real-time results dashboard: response rates, mapping, trends
  • Political campaigns: electoral mobilization, platform broadcast, field surveys
10M+
SMS/WA per campaign
Real-time
Survey results
360°
Vision
industry sectors covered

A solution built for your industry.

Each sector activates a specific combination of founding pillars and extended capabilities. Click on your sector to see the pain points and the GLOBAL CS response.

Sector 01 / 12

🛒 Commerce & Distribution

UCC — Commerce & Distribution +30 pts answer rate · −70% order delay · EDM delivery notes/invoices · Field mobility
Business pain points
Orders lost on a busy line or absent salesperson
Commercial WhatsApp across 4–6 personal phones — customer data not secured
Delivery notes, invoices and contracts impossible to find in disputes
Field sales reps with no access to stock or real-time pricing
GLOBAL CS Response
UCC + Contact center: 0 commercial calls lost
WhatsApp Business API: single number, integrated product catalogue
EDM: delivery notes, invoices and contracts retrievable in < 30 s by reference
Offline mobility: stock, pricing and customer history everywhere
Payback: 3 to 6 monthsMore details on the Commerce sector?
Sector 02 / 12

🏗 Construction & Real Estate

UCC — BTP , Construction & Immobilier × 1.8 visit→booking · EDM job site plans · Site manager mobility · Teams MOE
Business pain points
Site managers unreachable, decisions made on personal WhatsApp with no trace
Job site plans and handover files scattered across email, USB drives and phones
Residential property prospects lost over the weekend — missed calls
Teams across multiple job sites with no access to up-to-date documents
GLOBAL CS Response
UCC: routing for Site / Sales / Tenant maintenance
EDM: versioned plans (DWG/PDF), completion reports, handover files — role-based access
Offline mobility: site managers access plans on the job site
Teams Direct Routing for MOE/Management meetings on Microsoft 365
Payback: 5 to 9 monthsMore details on the Construction sector?
Sector 03 / 12

🏦 Microfinance, Banking & Insurance

+14 pts recovery · 100% Central Bank compliance · EDM credit files · Field agents
Business pain points
Collections without scripts or history — low agent productivity
Credit files scattered across Excel, emails and physical binders
Field agents (credit, inspection) with no mobile access to files
Personal WhatsApp used by loan officers = sensitive customer data leak
GLOBAL CS Response
Collections contact center with scripts and promise qualification
EDM: credit files, KYC documents, recordings — Central Bank export in 1 click
Offline mobility for field credit agents
Teams Direct Routing for headquarters + regional offices on M365
Payback: 6 to 10 monthsMore details on the Microfinance sector?
Sector 04 / 12

🏥 Healthcare & Clinics

−60% no-shows · EDM patient files · Doctors on the move
Business pain points
Saturated switchboard — patients hang up and go elsewhere
Results, prescriptions and reports lost or misfiled
Doctors on rounds or travel with no access to patient files
Personal secretary WhatsApp — medical data not secured
GLOBAL CS Response
Patient IVR: Appointment→1, Results→2, Emergency→0 + WA reminders day−1
EDM: patient files, lab results, prescriptions — role-based doctor access
Secure mobility: doctors access files on rounds
Encrypted WhatsApp Business API for patient confirmations and reminders
Payback: 4 to 7 monthsMore details on the Healthcare sector?
Sector 05 / 12

🌿 Agro-industry & Trading

−95% field info delay · EDM export certificates · Offline field agents
Business pain points
Field scouts unreachable — farmgate information invisible
Quality, phytosanitary and B/L certificates scattered across USB drives
Field buyers with no access to real-time campaign pricing
Customs inspection = panic to locate documents
GLOBAL CS Response
Hybrid 3G/GSM UCC + WhatsApp Business API by zone/campaign
EDM: certificates, phyto docs, contracts, B/Ls filed by lot and campaign
Offline mobility: field scouts enter volumes and check pricing
Lot document access in 3 min during customs inspection
Payback: 1 campaign (6–9 months)More details on the Agro sector?
Sector 06 / 12

⚖️ Lawyers, Notaries, Accountants, Architects

+30% billable hours · EDM deeds · Courtroom mobility · Teams if M365
Business pain points
Untracked phone time = 20–35% of billable value lost
Deeds and bundles on personal WhatsApp — professional ethics risk
Lawyers in court with no access to case files
No qualification of incoming requests (invisible pipeline)
GLOBAL CS Response
UCC + CRM: automatic time-tracking by case → direct invoicing
EDM: versioned deeds and bundles — full-text search, electronic signature
Secure mobility for case file access in court or on site
Teams Direct Routing for partners running Microsoft 365
Payback: 2 to 5 monthsMore details on the Professional Firms sector?
Sector 07 / 12

🚗 Automotive Dealerships

× 1.8 prospect→sale · EDM after-sales in 30 s · Sales rep mobility · +20% workshop
Business pain points
New vehicle leads lost 24h after the call — to the competitor
After-sales history and warranties hard to find quickly
Field sales reps with no access to vehicle specs and pricing
New vehicle ↔ Workshop cross-sell invisible — missed opportunities
GLOBAL CS Response
UCC routing: New→1, Used→2, Workshop→3, Parts→4
EDM: after-sales history, warranties, registration cards — retrievable by plate in 30 s
Mobility: field sales reps access specs and pricing
WhatsApp Business API: used vehicle photos, parts quotes, test drive appointments
b>Payback: 4 to 8 monthsMore details on the Automotive Dealerships sector?
Sector 08 / 12

🚛 Transport, Logistics & Freight

−85% incident delay · EDM B/L customs · Connected field freight agents
Business pain points
B/Ls, AWBs, customs declarations impossible to find during inspections
Driver incidents on personal mobiles with no trace or alert
Field freight agents with no mobile access to files
Customers tracking their container: "we'll call you back"
GLOBAL CS Response
EDM: B/Ls, AWBs, declarations filed by case — access in 30 s
Offline mobility: freight agents access documents in the field
WhatsApp Business API: automatic tracking notifications (ETA, customs status)
AI: critical incident alert (breakdown, customs hold) → management in real time
Payback: 5 to 9 monthsMore details on the Transport sector?
Sector 09 / 12

🏛 Public Services — Municipalities, Prefectures, Ministries

× 2–3 informed citizens · EDM admin records · Field agents · Teams M365
Business pain points
Administrative acts and deliberations lost in unindexed binders
Field agents with no mobile access to files
Saturated switchboard — citizens making unnecessary trips
Weak institutional communication to residents
GLOBAL CS Response
EDM: acts, deliberations, orders, land files — indexed and versioned
Mobility: field agents access files from the intervention area
Multilingual IVR + citizen tickets with SMS tracking number
Teams Direct Routing for ministry departments running M365
Investment: Gov./AfDB/World Bank/EU program financing possibleMore details on the Public Services sector?
Sector 10 / 12

📱 Fintech

× 2.6 support capacity · EDM KYC Central Bank · AI deflection 35–55%
Business pain points
Support volumes doubling every 4–6 months — NPS in freefall
KYC documents stored without EDM — non-compliant with Central Bank
Regional teams with no access to tools
Fragmented multi-channel with no unified customer view
GLOBAL CS Response
Omnichannel contact center + AI deflection 35–55% without agent
EDM: KYC documents archived, Central Bank export in 1 click
Mobility for field mobile money agents
Teams Direct Routing for corporate teams (compliance, finance, ops)
Payback: 3 to 6 monthsMore details on the Fintech sector?
Sector 11 / 12

🚀 Startups

SaaS · EDM due diligence · Teams if M365
Business pain points
Founder's personal number — not scalable, unprofessional image
Contracts and IP on Google Drive without access controls
Distributed teams with no unified communications
No reliable metrics for investors
GLOBAL CS Response
UCC + WhatsApp Business API
EDM: contracts, IP, fundraising files — role-based access, clean due diligence
Mobility for distributed teams (Abidjan, Lagos, Paris, Montréal)
Teams Direct Routing if Microsoft 365
Startup Pack: No commitment · 5-day onboardingMore details on the Startup sector?
Sector 12 / 12

🚀 Industry & Process

Your plant runs. Your data doesn't.
Business pain points
Sites connected via legacy carrier
Commitments made over the phone, never tracked
Incomplete lot/origin traceability
Certificates, SDS, lot files scattered
GLOBAL CS Response
Multi-site UCC: plant, quarries, warehouses and headquarters on a single number
Single console: voice, WhatsApp, Teams, email, SMS in one interface, with the full contact history.
Mobility for distributed teams (Abidjan, Lagos, Paris, Montréal)
HSE reports and field incidents via WhatsApp/Phone, time-stamped and archived — nothing gets lost.
Payback: 2 to 5 monthsMore details on the Industry & Process sector?
Founding pillar 05

AI Insight — your supervisor that never sleeps.

GLOBAL CS AI is connected to the 4 other founding pillars and the 6 extended capabilities. Every call, every document and every WA exchange feeds its real-time analysis.

Real-time hot lead detection

Semantic analysis of calls and WA — a high-intent prospect is routed immediately to an available sales rep.

Automatic call transcription & summary

Every call becomes a structured record in the CRM and archived in the EDM: needs, objections, commitments, next steps.

Automatic document classification

Documents produced (delivery notes, deeds, results, certificates) are automatically filed in the EDM by sector and case.

Field incident alert

On mobile apps, AI detects critical events (breakdown, blockage, stockout) and alerts management in real time.

AI × 5 pillars × 6 capabilities · Preview
CL
Hello, I'd like a quote for 8 commercial vehicles and a service check on my current fleet.
IA
→ Hot lead. New vehicle + after-sales intent · CRM: record created + routing to Raymond K. (fleet sales) + workshop manager alert.
CL
I also need a maintenance contract. Do you have templates?
IA
→ EDM: maintenance contract template retrieved · sent via WhatsApp Business API · Filed in prospect folder.
IA
→ ERP: New vehicle opportunity for 8 vehicles created · Teams meeting scheduled · Automatic day+1 follow-up activated.
D+7
Platform go-live
−45%
Average telecom cost
< 30 s
EDM document access
24/7
Support
Why GLOBAL CS

Built for Businesses.
Deployed for Africa.

A coherent architecture — not a catalogue — backed by a team that understands your field constraints: connectivity, currencies and regulation.

01

Coherent architecture

1 platform, 5 founding pillars, 6 extended capabilities. One vendor, one contract. We don't sell a catalogue — we deploy coherence.

02

Native localization

Multilingual interface, Mobile Money integration, local numbers, native mobile offline mode, automatic GSM failover, proximity support.

03

Sovereignty & compliance

Sovereign local hosting available, end-to-end encryption, secure archiving, access logging.

04

Human support

Dedicated project manager, in-person training, reinforced post-deployment support included. Your team operates — not ours.

Equipment and Models

IP PHONES

Four phone models to cover the full range of needs.

SIP-U111 (NEW)
 IP Phone SIP-U111

Entry-level professional IP phone

For IPBX IMAGINE....

2 SIP Lines
Conference x5, VPN / TLS / SRTP
Ethernet / PoE / Wi-Fi
SIP-U121 (SOON)
 IP Phone SIP-U121

Entry-level professional IP phone

For IPBX IMAGINE....

4 SIP Lines, HD 2.4 inch screen
Conference x5, VPN / TLS / SRTP
Ethernet / PoE / Wi-Fi
SIP-U131 (SOON)
 IP Phone SIP-U131

Entry-level professional IP phone

For IPBX IMAGINE....

8 SIP Lines, HD 2.8 inch screen
Conference x5, VPN / TLS / SRTP
Ethernet / PoE / Wi-Fi
SIP-U31P (EOL)
 IP Phone SIP-U31P

Entry-level professional IP phone

For IPBX IMAGINE....

2 SIP Lines
Conference x5, VPN / TLS / SRTP
Ethernet / PoE
SIP-U33P
 IP Phone SIP-U33P

Mid-range professional IP phone

For IPBX IMAGINE....

4 SIP Lines
Conference x5, VPN / TLS / SRTP
Ethernet / PoE
SIP-U35P
 IP Phone SIP-U35P

High-end professional IP phone

For IPBX IMAGINE....

8 SIP Lines
Conference x5, VPN / TLS / SRTP
Ethernet / PoE
SIP-U42P
 IP Phone SIP-U42P

Executive professional IP phone

For IPBX IMAGINE....

8 SIP Lines + Video
Conference x5, VPN / TLS / SRTP
Ethernet / PoE
SIP Wi-Fi Portatif
 IP Phone SIP Wi-Fi Portable

Portable Wi-Fi IP Phone

For IPBX IMAGINE....

2 SIP Lines
Conference x5, VPN / TLS / SRTP
Wi-Fi


IMAGINE SERVERS

Four IMAGINE server models to cover the full range of needs.

IMAGINE 110
 Serveur IMAGINE 110

◉  Entry Level

A single ecosystem for IP telephony, omnichannel contact center, CRM, ERP and AI insight

Users: 500 · Simult. calls: 150
Small businesses · Branches · Remote sites
Compatible UCC · Call Center · CRM · ERP · AI
IMAGINE 120
 Serveur IMAGINE 120

◉  Compact SME

A single ecosystem for IP telephony, omnichannel contact center, CRM, ERP and AI insight

Users: 800 · Simult. calls: 250
SMEs · Call Center
Compatible UCC · Call Center · CRM · ERP · AI
IMAGINE 130
 Serveur IMAGINE 130

◉  Mid-Range

A single ecosystem for IP telephony, omnichannel contact center, CRM, ERP and AI insight

Users: 1600 · Simult. calls: 500
SMEs · Call Center · Banking
Compatible UCC · Call Center · CRM · ERP · AI
IMAGINE 140
 Serveur IMAGINE 140

◉  Large Enterprise

A single ecosystem for IP telephony, omnichannel contact center, CRM, ERP and AI insight

Users: 3000 · Simult. calls: 750
Large Enterprise · Group
Compatible UCC · Call Center · CRM · ERP · AI


ACCESSORIES

Accessories to cover the full range of needs.

Headsets
Professional headsets

Headsets designed for the office, remote work and calls

USB or QD connector
Conference / Call Center
Ethernet / PoE / Wi-Fi
GSM Gateways
GSM Gateway

GSM to IP Gateway

Up to 8 GSM ports
GSM Operator selection
Ethernet / Wi-Fi
TDM Gateways
TDM Gateway

E1/T2 to IP Gateway

Up to 4 E1/T2 ports
Local TDM operator connection
Ethernet / Wi-Fi
External Storage
External Storage

Storage server for EDM or recorded calls

Up to 10TB
Data storage
Ethernet / Wi-Fi
Let's get started

Get your free assessment.
Let us call you back!

Within a few hours, a GLOBAL CS expert identifies your priority founding pillars, your relevant extended capabilities, and shows you the platform tailored to your sector.

  • Personalized assessment based on your sector and pain points
  • Live demo — founding pillars + extended capabilities
  • ROI estimate
  • Deployment plan at D+7

Let's begin.

A consultant will call you back within 24h.

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