Sector use case · GLOBAL CS
🛒 Trade & Distribution
configured for your reality.
Wholesalers, importers, FMCG distributors — your growth depends on commercial execution speed and multi-warehouse stock control.
−45%
Telecom costs
+40%
B2B conversion
3 min
Quote→invoice
100%
Real-time stock
PILLAR 01
📞
UCC — IP Telephony
Single switchboard across all warehouses
One number for all your sites. Automatic IVR, free inter-warehouse calls, mobile softphone for field sales reps.
What it changes in practice
🏢
Multi-site IPBX
Single switchboard for all your branches, warehouses, and sites. One number for your customers — the IVR routes calls automatically.
📱
Softphones & webphones
Your team makes calls from their PC, smartphone, or browser using the company number. Call history logged automatically in the CRM.
🎙
Smart IVR
Multilingual Interactive Voice Response (French, English, local languages) with voice recognition. No-code configuration from the web interface.
📹
Call recording
100% of calls recorded, timestamped, and archived in the EDM. Live supervisor monitoring with whisper coaching. DGI export and regulatory compliance.
−45%
Telecom costs
+40%
B2B conversion
3 min
Quote→invoice
PILLAR 02
🎧
Omnichannel contact center
Multi-channel orders, single console
WA chatbot handles 35–55% of routine orders automatically. The agent sees everything: history, open orders, and active complaints.
What it changes in practice
🖥
Unified agent console
All channels (voice, WA, Teams, email, SMS) in a single interface. The agent sees the customer's full history — regardless of the incoming channel.
🤖
AI chatbot 24/7
Intelligent chatbot on WhatsApp and voice. Handles 35–55% of routine requests: balance, order status, appointment confirmation, FAQ. Transfers to agent with full context.
🔀
Smart routing
Automatic assignment based on: agent skill, language, customer segment, priority, history. Urgent cases bypass the standard queue.
📊
Supervision & SLA
Real-time supervisor dashboard: queue, sentiment, available agents. Configurable SLAs by request type. Automatic alerts.
−45%
Telecom costs
+40%
B2B conversion
3 min
Quote→invoice
PILLAR 03
🤝
CRM — Prospecting & Customer Relations
Controlled B2B pipeline, automatic reorders
Customers silent for 14 days → automatic WA follow-up. Sales reps who leave can no longer walk out with their contacts.
What it changes in practice
📋
Multi-stage pipeline
Kanban or list view of all your opportunities by stage. Drag & drop, filters by rep, segment, or value. Consolidated manager view.
📞
CTI — Screen pop on ring
When a customer calls, their record appears before you pick up: history, open opportunities, notes, outstanding amounts. Zero re-keying.
🎯
AI lead scoring
Score 0–100 calculated in real time based on activity: email opened, WA replied, call answered, site visit. Your rep always knows who is hottest.
🔄
360° history
Calls, WA, emails, visit notes, ERP orders, after-sales complaints — all in a single record. A sales rep leaving = 0 information lost.
−45%
Telecom costs
+40%
B2B conversion
3 min
Quote→invoice
PILLAR 04
📊
ERP — Unified Business Management
Quote → PO → Delivery note → Invoice with no re-keying
Multi-warehouse stock synchronized in real time. Mobile Money payments reconciled automatically.
What it changes in practice
📋
Quotes & orders
Catalog with customer-negotiated prices. One-click PO conversion. Electronic signature. Real-time tracking statuses.
📦
Delivery notes
Generated from the approved PO. Offline mobile confirmation in the field. Stock updated automatically upon delivery.
💳
Automatic invoicing
Auto-generated from the approved delivery note. Legal formats. One-click email and WA delivery. Automatic overdue follow-ups.
🏪
Multi-warehouse stock
Real-time management across all your sites. Automatic replenishment thresholds. FIFO or WAC valuation. Offline mobile stocktake.
−45%
Telecom costs
+40%
B2B conversion
3 min
Quote→invoice
PILLAR 05
🤖
AI — Insight & Customer Relations
Hot leads detected, order chatbot 24/7
AI scores every sales call and alerts the manager if a hot lead has had no follow-up for 5 minutes.
What it changes in practice
📝
Transcription & summary
Every call transcribed in real time. Structured summary: needs, objections, commitments, next steps. Pushed into the CRM with no re-keying.
💡
Sentiment analysis
Customer sentiment analyzed in real time across all channels: positive, neutral, negative, urgent. Discreet indicator for the agent, supervisor dashboard.
🎯
Hot lead scoring
AI detects buying signals in conversations: budget mentioned, urgency, competitive comparison. Score 0–100, automatic alert when threshold exceeded.
🤖
Deflection chatbot
35–55% of contacts handled autonomously: balance, status, FAQ, appointments. Transfer to agent with full context. Continuous improvement through learning.
−45%
Telecom costs
+40%
B2B conversion
3 min
Quote→invoice
6 Extended capabilities
Additional modules
tailored to your sector.
📁
EDM & Archiving
POs, delivery notes, supplier framework contracts archived. One-click DGI export.
📱
Mobility
Drivers confirm on mobile, stock updated in real time.
💬
WhatsApp API
Orders, delivery confirmations, reorder follow-ups.
🟦
Teams Direct Routing
International supplier negotiations inside Teams.
🧠
Knowledge Base
Sales scripts, product sheets, after-sales procedures.
📣
Campaigns & Surveys
Seasonal promotional SMS, inactive customer follow-ups.
Your sector deserves
a platform that understands it.
30 minutes for a tailored presentation for Trade & Distribution — UCC, CRM, ERP, and AI calibrated to your real use cases.