Sector use case · GLOBAL CS
🛒 Trade & Distribution
configured for your reality.
Wholesalers, importers, FMCG distributors — your growth depends on commercial execution speed and multi-warehouse stock control.
−45%
Telecom costs
+40%
B2B conversion
3 min
Quote→invoice
100%
Real-time stock
UCC — IP Telephony
Single switchboard across all warehouses
One number for all your sites. Automatic IVR, free inter-warehouse calls, mobile softphone for field sales reps.
What it changes in practice
Multi-site IPBX
Single switchboard for all your branches, warehouses, and sites. One number for your customers — the IVR routes calls automatically.
Softphones & webphones
Your team makes calls from their PC, smartphone, or browser using the company number. Call history logged automatically in the CRM.
Smart IVR
Multilingual Interactive Voice Response (French, English, local languages) with voice recognition. No-code configuration from the web interface.
Call recording
100% of calls recorded, timestamped, and archived in the EDM. Live supervisor monitoring with whisper coaching. Export and regulatory compliance.
−45%
Telecom costs
+40%
B2B conversion
3 min
Quote→invoice
Omnichannel contact center
Multi-channel orders, single console
WA chatbot handles 35–55% of routine orders automatically. The agent sees everything: history, open orders, and active complaints.
What it changes in practice
Unified agent console
All channels (voice, WA, Teams, email, SMS) in a single interface. The agent sees the customer's full history — regardless of the incoming channel.
AI chatbot 24/7
Intelligent chatbot on WhatsApp and voice. Handles 35–55% of routine requests: balance, order status, appointment confirmation, FAQ. Transfers to agent with full context.
Smart routing
Automatic assignment based on: agent skill, language, customer segment, priority, history. Urgent cases bypass the standard queue.
Supervision & SLA
Real-time supervisor dashboard: queue, sentiment, available agents. Configurable SLAs by request type. Automatic alerts.
−45%
Telecom costs
+40%
B2B conversion
3 min
Quote→invoice
CRM — Prospecting & Customer Relations
Controlled B2B pipeline, automatic reorders
Customers silent for 14 days → automatic WA follow-up. Sales reps who leave can no longer walk out with their contacts.
What it changes in practice
Multi-stage pipeline
Kanban or list view of all your opportunities by stage. Drag & drop, filters by rep, segment, or value. Consolidated manager view.
CTI — Screen pop on ring
When a customer calls, their record appears before you pick up: history, open opportunities, notes, outstanding amounts. Zero re-keying.
AI lead scoring
Score 0–100 calculated in real time based on activity: email opened, WA replied, call answered, site visit. Your rep always knows who is hottest.
360° history
Calls, WA, emails, visit notes, ERP orders, after-sales complaints — all in a single record. A sales rep leaving = 0 information lost.
−45%
Telecom costs
+40%
B2B conversion
3 min
Quote→invoice
ERP — Unified Business Management
Quote → PO → Delivery note → Invoice with no re-keying
Multi-warehouse stock synchronized in real time. Mobile Money payments reconciled automatically.
What it changes in practice
Quotes & orders
Catalog with customer-negotiated prices. One-click PO conversion. Electronic signature. Real-time tracking statuses.
Delivery notes
Generated from the approved PO. Offline mobile confirmation in the field. Stock updated automatically upon delivery.
Automatic invoicing
Auto-generated from the approved delivery note. Legal formats. One-click email and WA delivery. Automatic overdue follow-ups.
Multi-warehouse stock
Real-time management across all your sites. Automatic replenishment thresholds. FIFO or WAC valuation. Offline mobile stocktake.
−45%
Telecom costs
+40%
B2B conversion
3 min
Quote→invoice
AI — Insight & Customer Relations
Hot leads detected, order chatbot 24/7
AI scores every sales call and alerts the manager if a hot lead has had no follow-up for 5 minutes.
What it changes in practice
Transcription & summary
Every call transcribed in real time. Structured summary: needs, objections, commitments, next steps. Pushed into the CRM with no re-keying.
Sentiment analysis
Customer sentiment analyzed in real time across all channels: positive, neutral, negative, urgent. Discreet indicator for the agent, supervisor dashboard.
Hot lead scoring
AI detects buying signals in conversations: budget mentioned, urgency, competitive comparison. Score 0–100, automatic alert when threshold exceeded.
Deflection chatbot
35–55% of contacts handled autonomously: balance, status, FAQ, appointments. Transfer to agent with full context. Continuous improvement through learning.
−45%
Telecom costs
+40%
B2B conversion
3 min
Quote→invoice
7 Extended capabilities
Additional modules
tailored to your sector.
EDM & Archiving
POs, delivery notes, supplier framework contracts archived. One-click export.
Mobility
Drivers confirm on mobile, stock updated in real time.
WhatsApp API
Orders, delivery confirmations, reorder follow-ups.
Teams Direct Routing
International supplier negotiations inside Teams.
Knowledge Base
Sales scripts, product sheets, after-sales procedures.
Campaigns & Surveys
Seasonal promotional SMS, inactive customer follow-ups.
Mobile Money Payments
Multi-operator collection, automatic reconciliation in the ERP.
Your sector deserves
a platform that understands it.
30 minutes for a tailored presentation for Trade & Distribution — UCC, CRM, ERP, and AI calibrated to your real use cases.