Extended capability · GLOBAL CS

Direct Routing Teams
Your telephony inside Teams. Your numbers, your calls.

1
Single tool
−60%
Intl telecom
100%
Numbers
0
Training
Direct Routing Teams Your telephony inside Teams. Your numbers, your calls.
6 functional modules

What the Direct Routing Teams capability does.

Calls from Teams

Your employees make and receive phone calls directly from Teams — PC, Mac, or mobile.

Numbers in Teams

All your local numbers ported into Teams. Your clients see your familiar number.

Meetings + unified calls

One tool for video meetings, conference calls, and one-to-one calls with contacts who don't use Teams.

Supervision and reporting

Managers see Teams calls alongside classic calls. Consolidated voice + Teams reports.

GLOBAL CS integration

CRM, EDM, and Contact Center see Teams calls as regular calls. CTI screen pop, call recording, AI transcription.

International communications

International contacts reach you on your number. Zero surcharge on incoming international calls.

1
Single tool
−60%
Intl telecom
100%
Numbers
0
Training
Sector applications

Direct Routing Teams configured
for 9 sectors.

Commerce

International supplier negotiations in Teams with real numbers. Inter-warehouse coordination.

Construction

Architect and engineering firm meetings in Teams. Subcontractor coordination.

Microfinance

Correspondent bank communication. Multi-branch credit committees without travel.

Healthcare

Teleconsultations, medical staff meetings, laboratory and specialist coordination.

Agriculture

International buyer negotiations — your number displays. Quality meetings with certifications.

Professional firms

Arbitration and mediation meetings with clients and international counterparts.

Transport

Performance reviews with industrial clients. Communication with principals.

Public services

Interministerial meetings, international technical partners, remote training.

Fintech

Communication with regulators, investors, and international technology partners.

Native integrations

Direct Routing Teams connected
to the entire platform.

UCC — IP Telephony

Native integration — data shared in real time, zero re-entry.

Omnichannel contact center

Native integration — data shared in real time, zero re-entry.

CRM — Prospecting & Customer relations

Native integration — data shared in real time, zero re-entry.

ERP — Unified business management

Native integration — data shared in real time, zero re-entry.

AI — Insight & Customer relations

Native integration — data shared in real time, zero re-entry.

Why GLOBAL CS

What sets our approach apart.

Zero change

Your employees already use Teams. Direct Routing adds telephony. Instant adoption.

Numbers preserved

You keep your numbers. Your clients notice no difference.

Unified supervision

A single dashboard for both phone calls AND Teams calls.

Microsoft-certified SBC

Guaranteed compatibility, seamless updates, uptime SLA.