📞 IP Telephony & UCC🎧 Contact Center🤝 Sales CRM📊 Business ERP🤖 AI Insight
Sector use case · GLOBAL CS

🏗 Construction / Real Estate
configured for your reality.

Developers, contractors, rental agencies — long cycles, decisions made in the field, high document complexity.

×1,8
Visit→signature conversion
+22 pts
Lease renewals
100%
Decisions traced
−80%
Progress invoicing
See use cases → Book a meeting →
🏗 Construction / Real Estate configured for your reality.

UCC — IP Telephony

Unified communications across sites, agencies, HQ

Site managers on mobile softphone. Every site decision recorded. 0 undisprovable misunderstandings.

UCC — IP Telephony
What it changes in practice
Multi-site IPBX
Single switchboard for all your branches, warehouses, and sites. One number for your customers — the IVR routes calls automatically.
Softphones & webphones
Your team makes calls from their PC, smartphone, or browser using the company number. Call history logged automatically in the CRM.
Smart IVR
Multilingual Interactive Voice Response (French, English, local languages) with voice recognition. No-code configuration from the web interface.
Call recording
100% of calls recorded, timestamped, and archived in the EDM. Live supervisor monitoring with whisper coaching. Export and regulatory compliance.
×1,8
Visit→signature conversion
+22 pts
Lease renewals
100%
Decisions traced

Omnichannel contact center

Housing prospects, tenant complaints

Routing of urgent vs. commercial calls. Tenant and buyer WA exchanges archived automatically in the file.

Omnichannel contact center
What it changes in practice
Unified agent console
All channels (voice, WA, Teams, email, SMS) in a single interface. The agent sees the customer's full history — regardless of the incoming channel.
AI chatbot 24/7
Intelligent chatbot on WhatsApp and voice. Handles 35–55% of routine requests: balance, order status, appointment confirmation, FAQ. Transfers to agent with full context.
Smart routing
Automatic assignment based on: agent skill, language, customer segment, priority, history. Urgent cases bypass the standard queue.
Supervision & SLA
Real-time supervisor dashboard: queue, sentiment, available agents. Configurable SLAs by request type. Automatic alerts.
×1,8
Visit→signature conversion
+22 pts
Lease renewals
100%
Decisions traced

CRM — Prospecting & Customer Relations

Visit → signature pipeline, renewed leases

Long-term nurturing over 12 months. Lease renewal alert 6 months before expiry. ×1.8 visit → signature conversion.

CRM — Prospecting & Customer Relations
What it changes in practice
Multi-stage pipeline
Kanban or list view of all your opportunities by stage. Drag & drop, filters by rep, segment, or value. Consolidated manager view.
CTI — Screen pop on ring
When a customer calls, their record appears before you pick up: history, open opportunities, notes, outstanding amounts. Zero re-keying.
AI lead scoring
Score 0–100 calculated in real time based on activity: email opened, WA replied, call answered, site visit. Your rep always knows who is hottest.
360° history
Calls, WA, emails, visit notes, ERP orders, after-sales complaints — all in a single record. A sales rep leaving = 0 information lost.
×1,8
Visit→signature conversion
+22 pts
Lease renewals
100%
Decisions traced

ERP — Unified Business Management

Versioned quotes, automatic monthly progress billing

Retention guarantees and deposits tracked automatically. Progress invoicing calculated from site completion data.

ERP — Unified Business Management
What it changes in practice
Quotes & orders
Catalog with customer-negotiated prices. One-click PO conversion. Electronic signature. Real-time tracking statuses.
Delivery notes
Generated from the approved PO. Offline mobile confirmation in the field. Stock updated automatically upon delivery.
Automatic invoicing
Auto-generated from the approved delivery note. Legal formats. One-click email and WA delivery. Automatic overdue follow-ups.
Multi-warehouse stock
Real-time management across all your sites. Automatic replenishment thresholds. FIFO or WAC valuation. Offline mobile stocktake.
×1,8
Visit→signature conversion
+22 pts
Lease renewals
100%
Decisions traced

AI — Insight & Customer Relations

Site transcription, housing prospect scoring

AI extracts site decisions (changes, deadlines). Immediate escalation of critical complaints (leak, safety).

AI — Insight & Customer Relations
What it changes in practice
Transcription & summary
Every call transcribed in real time. Structured summary: needs, objections, commitments, next steps. Pushed into the CRM with no re-keying.
Sentiment analysis
Customer sentiment analyzed in real time across all channels: positive, neutral, negative, urgent. Discreet indicator for the agent, supervisor dashboard.
Hot lead scoring
AI detects buying signals in conversations: budget mentioned, urgency, competitive comparison. Score 0–100, automatic alert when threshold exceeded.
Deflection chatbot
35–55% of contacts handled autonomously: balance, status, FAQ, appointments. Transfer to agent with full context. Continuous improvement through learning.
×1,8
Visit→signature conversion
+22 pts
Lease renewals
100%
Decisions traced
7 Extended capabilities

Additional modules
tailored to your sector.

EDM & Archiving

Permits, plans, property condition reports, handover certificates — all versioned.

Mobility

Site progress logged on-site. Property condition reports with GPS photos.

WhatsApp API

Visit confirmations, tenant alerts, buyer follow-ups.

Teams Direct Routing

Architect and engineering firm meetings inside Teams.

Knowledge Base

Site procedures, material technical sheets.

Campaigns & Surveys

Real estate program launches, buyer surveys.

Mobile Money Payments

Multi-operator collection, automatic reconciliation in the ERP.

Your sector deserves
a platform that understands it.

30 minutes for a tailored presentation for Construction / Real Estate — UCC, CRM, ERP, and AI calibrated to your real use cases.