📞 IP Telephony & UCC🎧 Contact Center🤝 Sales CRM📊 Business ERP🤖 AI Insight
Sector use case · GLOBAL CS

🏗 Construction / Real Estate
configured for your reality.

Developers, contractors, rental agencies — long cycles, decisions made in the field, high document complexity.

×1,8
Visit→signature conversion
+22 pts
Lease renewals
100%
Decisions traced
−80%
Progress invoicing
See use cases → Book a meeting →
PILLAR 01
📞

UCC — IP Telephony

Unified communications across sites, agencies, HQ

Site managers on mobile softphone. Every site decision recorded. 0 undisprovable misunderstandings.

What it changes in practice
🏢
Multi-site IPBX
Single switchboard for all your branches, warehouses, and sites. One number for your customers — the IVR routes calls automatically.
📱
Softphones & webphones
Your team makes calls from their PC, smartphone, or browser using the company number. Call history logged automatically in the CRM.
🎙
Smart IVR
Multilingual Interactive Voice Response (French, English, local languages) with voice recognition. No-code configuration from the web interface.
📹
Call recording
100% of calls recorded, timestamped, and archived in the EDM. Live supervisor monitoring with whisper coaching. DGI export and regulatory compliance.
×1,8
Visit→signature conversion
+22 pts
Lease renewals
100%
Decisions traced
PILLAR 02
🎧

Omnichannel contact center

Housing prospects, tenant complaints

Routing of urgent vs. commercial calls. Tenant and buyer WA exchanges archived automatically in the file.

What it changes in practice
🖥
Unified agent console
All channels (voice, WA, Teams, email, SMS) in a single interface. The agent sees the customer's full history — regardless of the incoming channel.
🤖
AI chatbot 24/7
Intelligent chatbot on WhatsApp and voice. Handles 35–55% of routine requests: balance, order status, appointment confirmation, FAQ. Transfers to agent with full context.
🔀
Smart routing
Automatic assignment based on: agent skill, language, customer segment, priority, history. Urgent cases bypass the standard queue.
📊
Supervision & SLA
Real-time supervisor dashboard: queue, sentiment, available agents. Configurable SLAs by request type. Automatic alerts.
×1,8
Visit→signature conversion
+22 pts
Lease renewals
100%
Decisions traced
PILLAR 03
🤝

CRM — Prospecting & Customer Relations

Visit → signature pipeline, renewed leases

Long-term nurturing over 12 months. Lease renewal alert 6 months before expiry. ×1.8 visit → signature conversion.

What it changes in practice
📋
Multi-stage pipeline
Kanban or list view of all your opportunities by stage. Drag & drop, filters by rep, segment, or value. Consolidated manager view.
📞
CTI — Screen pop on ring
When a customer calls, their record appears before you pick up: history, open opportunities, notes, outstanding amounts. Zero re-keying.
🎯
AI lead scoring
Score 0–100 calculated in real time based on activity: email opened, WA replied, call answered, site visit. Your rep always knows who is hottest.
🔄
360° history
Calls, WA, emails, visit notes, ERP orders, after-sales complaints — all in a single record. A sales rep leaving = 0 information lost.
×1,8
Visit→signature conversion
+22 pts
Lease renewals
100%
Decisions traced
PILLAR 04
📊

ERP — Unified Business Management

Versioned quotes, automatic monthly progress billing

Retention guarantees and deposits tracked automatically. Progress invoicing calculated from site completion data.

What it changes in practice
📋
Quotes & orders
Catalog with customer-negotiated prices. One-click PO conversion. Electronic signature. Real-time tracking statuses.
📦
Delivery notes
Generated from the approved PO. Offline mobile confirmation in the field. Stock updated automatically upon delivery.
💳
Automatic invoicing
Auto-generated from the approved delivery note. Legal formats. One-click email and WA delivery. Automatic overdue follow-ups.
🏪
Multi-warehouse stock
Real-time management across all your sites. Automatic replenishment thresholds. FIFO or WAC valuation. Offline mobile stocktake.
×1,8
Visit→signature conversion
+22 pts
Lease renewals
100%
Decisions traced
PILLAR 05
🤖

AI — Insight & Customer Relations

Site transcription, housing prospect scoring

AI extracts site decisions (changes, deadlines). Immediate escalation of critical complaints (leak, safety).

What it changes in practice
📝
Transcription & summary
Every call transcribed in real time. Structured summary: needs, objections, commitments, next steps. Pushed into the CRM with no re-keying.
💡
Sentiment analysis
Customer sentiment analyzed in real time across all channels: positive, neutral, negative, urgent. Discreet indicator for the agent, supervisor dashboard.
🎯
Hot lead scoring
AI detects buying signals in conversations: budget mentioned, urgency, competitive comparison. Score 0–100, automatic alert when threshold exceeded.
🤖
Deflection chatbot
35–55% of contacts handled autonomously: balance, status, FAQ, appointments. Transfer to agent with full context. Continuous improvement through learning.
×1,8
Visit→signature conversion
+22 pts
Lease renewals
100%
Decisions traced
6 Extended capabilities

Additional modules
tailored to your sector.

📁
EDM & Archiving

Permits, plans, property condition reports, handover certificates — all versioned.

📱
Mobility

Site progress logged on-site. Property condition reports with GPS photos.

💬
WhatsApp API

Visit confirmations, tenant alerts, buyer follow-ups.

🟦
Teams Direct Routing

Architect and engineering firm meetings inside Teams.

🧠
Knowledge Base

Site procedures, material technical sheets.

📣
Campaigns & Surveys

Real estate program launches, buyer surveys.

Your sector deserves
a platform that understands it.

30 minutes for a tailored presentation for Construction / Real Estate — UCC, CRM, ERP, and AI calibrated to your real use cases.