📞 IP Telephony & UCC🎧 Contact center🤝 Sales CRM📊 Business ERP🤖 AI Insight
Sector use case · GLOBAL CS

⚖️ Professional Firms
configured for your reality.

Lawyers, notaries, chartered accountants, architects — every unbilled minute is value lost.

+35%
Billable hours
−45%
Collection delay
−70%
Report time
0
Unbilled expenses
See use cases → Request a meeting →
⚖️ Professional Firms configured for your reality.

UCC — IP Telephony

Automatic time-tracking, encrypted call recording

Duration of each call charged to the case file. Access restricted to the partner handling the file — professional compliance.

UCC — IP Telephony
What this changes in practice
Multi-site IPBX
A single switchboard for all your offices, warehouses and sites. One number for your clients — the IVR routes calls automatically.
Softphones & webphones
Your team makes calls from their PC, smartphone or browser using the company number. Call history automatically logged in the CRM.
Intelligent IVR
Multilingual Interactive Voice Response (French, English, local languages) with voice recognition. No-code configuration from the web interface.
Call recording
100% of calls recorded, timestamped and archived in the EDM. Live supervisor monitoring with whisper coaching. Export and regulatory compliance.
+35%
Billable hours
−45%
Collection delay
−70%
Report time

Omnichannel contact center

Qualified mandates, emergencies handled

WA chatbot collects issue type, urgency and budget. Pre-filled file sent to the partner within 2 minutes.

Omnichannel contact center
What this changes in practice
Unified agent console
All channels (voice, WA, Teams, email, SMS) in a single interface. The agent sees the full client history — regardless of the incoming channel.
AI chatbot 24/7
Intelligent chatbot on WhatsApp and voice. Handles 35–55% of routine requests: balance, order status, appointment confirmation, FAQ. Transfers to agent with full context.
Intelligent routing
Automatic routing based on: agent skill, language, client sector, priority, history. Urgent cases bypass the standard queue.
Supervision & SLA
Real-time supervisor dashboard: queue, sentiment, available agents. Configurable SLAs by request type. Automatic alerts.
+35%
Billable hours
−45%
Collection delay
−70%
Report time

CRM — Prospecting & Customer Relations

Mandate pipeline, fee follow-ups, cross-sell

Fee follow-ups: D+30 email → D+45 WA → D+60 call. Automatic cross-sell across practice areas.

CRM — Prospecting & Customer Relations
What this changes in practice
Multi-stage pipeline
Kanban or list view of all your opportunities by stage. Drag & drop, filters by sales rep, sector or value. Consolidated manager view.
CTI — Screen pop on ring
When a client calls, their profile appears before you pick up: history, active opportunities, notes, outstanding amounts. Zero re-entry.
AI lead scoring
Score 0–100 calculated in real time based on activity: email opened, WA replied, call answered, site visit. Your sales rep always knows who is hottest.
360° history
Calls, WA, emails, visit notes, ERP orders, after-sales complaints — all in a single record. A sales rep leaving = zero information lost.
+35%
Billable hours
−45%
Collection delay
−70%
Report time

ERP — Unified Business Management

Time-based fees, recharged expenses

Hours captured automatically (calls, meetings) → invoice at agreed rate. Mobile expense reports with photo receipts.

ERP — Unified Business Management
What this changes in practice
Quotes & orders
Catalogue with client-negotiated pricing. One-click order conversion. Electronic signature. Real-time status tracking.
Delivery notes
Generated from the approved order. Offline mobile confirmation in the field. Stock automatically updated on delivery.
Automatic invoicing
Automatically generated from the approved delivery note. Legal formats. One-click email and WA sending. Automatic overdue follow-ups.
Multi-warehouse stock
Real-time management across all your sites. Automatic reorder thresholds. FIFO or WAC valuation. Offline mobile inventory.
+35%
Billable hours
−45%
Collection delay
−70%
Report time

AI — Insight & Customer Relations

Consultation transcription, extracted action items

Every commitment (document to send, deed to draft) → CRM task with deadline. −70% report writing time.

AI — Insight & Customer Relations
What this changes in practice
Transcription & summary
Every call transcribed in real time. Structured summary: needs, objections, commitments, actions. Injected into the CRM with no re-entry.
Sentiment analysis
Client sentiment analysed in real time across all channels: positive, neutral, negative, urgent. Discreet indicator for the agent, supervisor dashboard.
Hot lead scoring
AI detects buying signals in conversations: budget mentioned, urgency, competitive comparison. Score 0–100, automatic alert when threshold exceeded.
Deflection chatbot
35–55% of contacts handled autonomously: balance, status, FAQ, appointments. Transfer to agent with full context. Continuous improvement through learning.
+35%
Billable hours
−45%
Collection delay
−70%
Report time
7 Extended capabilities

Additional modules
tailored to your sector.

EDM & Archiving

Encrypted case documents, versioned deeds, partner-level access.

Mobility

Partners in hearings access case files from their mobile device.

WhatsApp API

Secure client communication with legal archiving.

Teams Direct Routing

Arbitration and mediation meetings in Teams.

Knowledge Base

Case law, deed templates, procedures by jurisdiction.

Campaigns & Surveys

Automated legal newsletter, seminar invitations.

Mobile Money Payments

Multi-operator collection, automatic reconciliation in the ERP.

Your sector deserves
a platform that understands it.

30 minutes for a presentation tailored to Professional Firms — UCC, CRM, ERP and AI calibrated to your real use cases.