Knowledge Base
Capture, structure, share, and reuse your company's knowledge.
What the Knowledge Base capability does.
Procedures, scripts, FAQs, product sheets, business guides — organized by department, type, and access level. Collaborative updates.
The agent types their question in natural language and receives relevant articles in under 5 seconds.
During a call, AI analyzes the conversation and automatically suggests relevant articles. The right answer at the right moment.
Best practices extracted from call transcriptions automatically enrich the KB. No editorial effort required.
Public KB portal for your customers. The chatbot draws on the KB. 35–55% deflection of repetitive contacts.
Most-read articles, unanswered queries (gaps), usage rate. Managers know exactly what knowledge is missing.
Knowledge Base configured
for 9 sectors.
Sales scripts by product line, product sheets, after-sales procedures. New sales reps productive within 2 days.
Site procedures, material datasheets, planning regulations. Standards accessible from the field in 5s.
Collections procedures, compliant scripts. New officers fully compliant from day 1.
Medical protocols, admin procedures, fee schedules. Zero improvisation on regulatory questions.
Collection procedures, quality sheets by variety, export regulations. Field buyers self-sufficient on the ground.
Case law, document templates, procedures by jurisdiction. Juniors access precedents without interrupting seniors.
Customs transit procedures, corridor sheets. Agents handle complex customs incidents from day 1.
Regulatory texts, admin procedures, citizen FAQ. Agents correctly handle even rare cases.
Product FAQ, AML/KYC procedures — updated with every regulatory or product change.
Knowledge Base connected
to the entire platform.
Native integration — data shared in real time, zero re-entry.
Native integration — data shared in real time, zero re-entry.
Native integration — data shared in real time, zero re-entry.
Native integration — data shared in real time, zero re-entry.
Native integration — data shared in real time, zero re-entry.
What sets our approach apart.
The KB automatically enriches itself with best practices from transcriptions. Better every week.
Agents don't need to search — AI pushes the right information at the right moment.
Each KB section has its own access rights and editors. Confidential content protected.
In the language familiar to your customers, with the terms they know. Not an off-the-shelf template.