📞 IP Telephony & UCC🎧 Contact Center🤝 Sales CRM📊 Business ERP🤖 AI Insight
Sector use case · GLOBAL CS

🏥 Healthcare / Clinics
configured for your reality.

Private clinics, laboratories, imaging centers — patient = customer, critical emergency triage, retention, and referral networks.

<15 s
Emergency bypass
+28%
Patient value
×4
Follow-up reminders
2 min
Till close
See use cases → Book a meeting →
PILLAR 01
📞

UCC — IP Telephony

Medical switchboard, emergency triage <15s

IVR + AI detect emergency keywords. Bypass standard queue, immediate transfer. Automated appointment IVR 24/7.

What it changes in practice
🏢
Multi-site IPBX
Single switchboard for all your branches, warehouses, and sites. One number for your customers — the IVR routes calls automatically.
📱
Softphones & webphones
Your team makes calls from their PC, smartphone, or browser using the company number. Call history logged automatically in the CRM.
🎙
Smart IVR
Multilingual Interactive Voice Response (French, English, local languages) with voice recognition. No-code configuration from the web interface.
📹
Call recording
100% of calls recorded, timestamped, and archived in the EDM. Live supervisor monitoring with whisper coaching. DGI export and regulatory compliance.
<15 s
Emergency bypass
+28%
Patient value
×4
Follow-up reminders
PILLAR 02
🎧

Omnichannel contact center

Emergencies, appointments, results, after-care — single console

35–55% of contacts handled by chatbot. Non-urgent results sent securely via WA. No-shows cut by a factor of 4.

What it changes in practice
🖥
Unified agent console
All channels (voice, WA, Teams, email, SMS) in a single interface. The agent sees the customer's full history — regardless of the incoming channel.
🤖
AI chatbot 24/7
Intelligent chatbot on WhatsApp and voice. Handles 35–55% of routine requests: balance, order status, appointment confirmation, FAQ. Transfers to agent with full context.
🔀
Smart routing
Automatic assignment based on: agent skill, language, customer segment, priority, history. Urgent cases bypass the standard queue.
📊
Supervision & SLA
Real-time supervisor dashboard: queue, sentiment, available agents. Configurable SLAs by request type. Automatic alerts.
<15 s
Emergency bypass
+28%
Patient value
×4
Follow-up reminders
PILLAR 03
🤝

CRM — Prospecting & Customer Relations

Patient retention, annual check-up reminders

Diabetic reminders → 6 months, annual check-up → 11 months, pregnancy → per protocol. +18% partner prescriptions.

What it changes in practice
📋
Multi-stage pipeline
Kanban or list view of all your opportunities by stage. Drag & drop, filters by rep, segment, or value. Consolidated manager view.
📞
CTI — Screen pop on ring
When a customer calls, their record appears before you pick up: history, open opportunities, notes, outstanding amounts. Zero re-keying.
🎯
AI lead scoring
Score 0–100 calculated in real time based on activity: email opened, WA replied, call answered, site visit. Your rep always knows who is hottest.
🔄
360° history
Calls, WA, emails, visit notes, ERP orders, after-sales complaints — all in a single record. A sales rep leaving = 0 information lost.
<15 s
Emergency bypass
+28%
Patient value
×4
Follow-up reminders
PILLAR 04
📊

ERP — Unified Business Management

Procedure billing, third-party payment, Mobile Money till

Procedure performed → invoice generated. Third-party share calculated per insurer. Till closed in 2 minutes.

What it changes in practice
📋
Quotes & orders
Catalog with customer-negotiated prices. One-click PO conversion. Electronic signature. Real-time tracking statuses.
📦
Delivery notes
Generated from the approved PO. Offline mobile confirmation in the field. Stock updated automatically upon delivery.
💳
Automatic invoicing
Auto-generated from the approved delivery note. Legal formats. One-click email and WA delivery. Automatic overdue follow-ups.
🏪
Multi-warehouse stock
Real-time management across all your sites. Automatic replenishment thresholds. FIFO or WAC valuation. Offline mobile stocktake.
<15 s
Emergency bypass
+28%
Patient value
×4
Follow-up reminders
PILLAR 05
🤖

AI — Insight & Customer Relations

Emergency bypass, dictation transcription, auto NPS

Doctor dictates at end of consultation, AI transcribes and structures into the EDM file. 15 minutes saved per consultation.

What it changes in practice
📝
Transcription & summary
Every call transcribed in real time. Structured summary: needs, objections, commitments, next steps. Pushed into the CRM with no re-keying.
💡
Sentiment analysis
Customer sentiment analyzed in real time across all channels: positive, neutral, negative, urgent. Discreet indicator for the agent, supervisor dashboard.
🎯
Hot lead scoring
AI detects buying signals in conversations: budget mentioned, urgency, competitive comparison. Score 0–100, automatic alert when threshold exceeded.
🤖
Deflection chatbot
35–55% of contacts handled autonomously: balance, status, FAQ, appointments. Transfer to agent with full context. Continuous improvement through learning.
<15 s
Emergency bypass
+28%
Patient value
×4
Follow-up reminders
6 Extended capabilities

Additional modules
tailored to your sector.

📁
EDM & Archiving

Encrypted patient files, test results, prescriptions.

📱
Mobility

Visiting physicians access patient files on mobile.

💬
WhatsApp API

Appointment confirmations, results available, post-consultation NPS.

🟦
Teams Direct Routing

Teleconsultations and staff meetings inside Teams.

🧠
Knowledge Base

Medical protocols, admin procedures, procedure fee schedules.

📣
Campaigns & Surveys

Health prevention campaigns, annual check-up follow-ups.

Your sector deserves
a platform that understands it.

30 minutes for a tailored presentation for Healthcare / Clinics — UCC, CRM, ERP, and AI calibrated to your real use cases.