Unified IP telephony.
Multi-site on-premise/cloud IPBX, PC/web/mobile softphones, intelligent IVR, systematic call recording, real-time supervision and local numbers — on a single infrastructure for all your teams, regardless of location.
answer rate
cost
and archived
completed
GLOBAL CS IPBX
ACTIVE INFRASTRUCTURE
Six components.
One complete infrastructure.
Every component of the UCC pillar is native to the GLOBAL CS platform — not a third-party integration, not an add-on. Deployed together, they form your organisation's communication infrastructure.
Multi-site
Fully managed hosted IP switchboard. Handles all your sites, branches and worksites simultaneously on a single unified internal numbering plan. Automatic 3G/4G failover when fibre is unavailable.
PC · Web · Mobile
Softphone clients for Windows, macOS, browser (WebRTC) and iOS/Android. Your teams make and receive calls from their workstation, browser or smartphone — with a single professional number everywhere.
Multi-level
Interactive voice response configurable by department, time of day and priority. Professional welcome message, hierarchical menus, conditional transfer, schedules and queues with custom hold music.
100% of calls
All inbound and outbound calls are automatically recorded. Archived in EDM with timestamp, caller identity and duration. Exportable for CIMA compliance or legal use.
Supervision
Live operational dashboard: active calls, available agents, queues, average handling time. Automatic alerts when a threshold is exceeded. Historical reports by agent, department and period.
Geographic number allocation for your sites and departments. Short codes, toll-free numbers and DIDs. Portability of existing numbers. Mobile Money / bank transfer billing available.
How UCC transforms
your specific business.
Each sector has different communication pain points. Discover the UCC configuration tailored to your industry and the results achieved.
Every inbound call is a potential order. Zero margin for error.
Wholesalers, importers, retail chains, FMCG distributors — your phone lines are your primary sales channel. A missed or misrouted call means a competitor picks up in your place.
Coordinating worksites, sales offices and rental after-sales without communication chaos.
Developers, builders, rental agencies — your teams are spread across worksites, offices and locations. Prospective tenant calls come in on weekends, and worksite emergencies arise at any hour.
Structured collections, compliance, unified branch network.
MFIs, SFDs, regional banks — your telephony is at once a collections tool, customer interface and regulatory obligation. Every unrecorded credit advisory call is a risk.
A switchboard that answers every call — and appointment slots that are never wasted.
Private clinics, polyclinics, laboratories — your switchboard is the first impression you make. At peak hours, a patient who can't get through goes straight to your competitor next door.
HQ, plant, field buyers and export purchasers — on a single infrastructure.
Cocoa, coffee and cashew exporters, processors, cooperatives — your teams are spread between HQ, collection zones and ports. Coordination today runs on personal GSM, with no trace.
Every call minute tracked, every client called back, every piece of advice documented.
Law firms, notarial practices, chartered accountants, architecture studios — your time is your capital. An untracked call is an unbilled hour. An unrecorded oral consultation is a professional liability risk.
Dispatch, drivers, freight forwarders and clients — connected on a single infrastructure.
Road hauliers, customs brokers, freight forwarders — operational coordination happens by voice. A poorly communicated incident, an unconfirmed delivery, a transit decision on a personal phone: anything can go wrong.
An institutional switchboard that answers — and citizens who no longer need to make unnecessary trips.
Municipalities, sub-prefectures, regional services — your telephone switchboard is the primary interface between the institution and citizens. A switchboard that rings unanswered means a citizen making a pointless trip and an institution losing credibility.
Telephony infrastructure that scales with your user base — without hiring.
Mobile money, neo-banks, payment aggregators — your support contact volumes explode with every acquisition campaign. Your telephony infrastructure must scale up instantly, with no provisioning delay.
across all sectors
vs mobile operator
and legally archived
deployment
What GLOBAL CS UCC does that others don't.
Every feature has been designed for the real-world constraints of SMEs: degraded connectivity, mobile teams and African regulatory compliance.
Built for the realities
of African operations.
Not an imported solution retrofitted at the margins. A telephony infrastructure designed for partial connectivity, mobile teams, local regulation and local-currency billing.
Automatic VoIP ↔ 3G ↔ GSM failover. Softphone optimised for low-bandwidth networks. Zero lost calls in rural areas or on the move.
Geographic number allocation, portability of existing numbers, short codes for your priority services. No foreign numbers that erode customer trust.
Recording with legal announcement compliant with applicable law. Data archiving. Evidence export for audits — with no delay and no intermediary.
UCC shares its data in real time with the CRM, the Contact center, EDM and AI. Not a fragile third-party API integration — an architecture built as a single unit.
From signature to first recorded call: fifteen days. Existing number migration with no interruption. On-site team training.
Technical team available 6 days/7 in French. On-site response for critical incidents. Not a ticket and three days' wait — a contact who knows your installation.
Your switchboard deserves
better than a personal GSM.
Discover in 30 minutes how GLOBAL CS UCC transforms your telephony infrastructure — and what it unlocks for your organisation when every call is answered, tracked and archived.