📞 IP Telephony & UCC🎧 Contact Center🤝 Commercial CRM📊 Commercial ERP🤖 AI Insight
Sector use case · GLOBAL CS

🏛 Public Services
configured for your reality.

Town halls, prefectures, courts, ministries — public service quality, commitment traceability, compliance.

−60%
Misdirected requests
100%
Alerts detected
100%
Traceable mandates
+40%
Fee collection
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🏛 Public Services configured for your reality.

UCC — IP Telephony

Administrative switchboard, automatic routing

One number for the entire institution. IVR routes to civil registry, planning, tax, social services. −60% misdirected calls.

UCC — IP Telephony
What this changes in practice
Multi-site IPBX
A single switchboard for all your offices, warehouses, and sites. One number for your clients — the IVR routes calls automatically.
Softphones & webphones
Your staff make calls from their PC, smartphone, or browser using the company number. Call history automatically logged in the CRM.
Intelligent IVR
Multilingual Interactive Voice Response (French, English, local languages) with voice recognition. No-code configuration via the web interface.
Call recording
100% of calls recorded, timestamped, and archived in the EDM. Live supervisor monitoring with whisper coaching. Export and regulatory compliance.
−60%
Misdirected requests
100%
Alerts detected
100%
Traceable mandates

Omnichannel contact center

Citizen requests, sensitive alerts

AI classifies in 3s: request type, urgency, risk. Automatic escalation for social emergencies or conflicts.

Omnichannel contact center
What this changes in practice
Unified agent console
All channels (voice, WA, Teams, email, SMS) in a single interface. The agent sees the client's full history — regardless of the inbound channel.
AI chatbot 24/7
Intelligent chatbot on WhatsApp and voice. Handles 35–55% of routine requests: balance, order status, appointment confirmation, FAQ. Transfers to agent with full context.
Intelligent routing
Automatic routing based on: agent skill, language, client sector, priority, history. Urgent requests bypass the standard queue.
Supervision & SLA
Real-time supervisor dashboard: queue, sentiment, available agents. Configurable SLAs by request type. Automatic alerts.
−60%
Misdirected requests
100%
Alerts detected
100%
Traceable mandates

CRM — Prospecting & Customer Relations

Public commitments tracked, contractors evaluated

Every commitment made in a public meeting recorded with date and deadline. Contractors evaluated on data.

CRM — Prospecting & Customer Relations
What this changes in practice
Multi-stage pipeline
Kanban or list view of all your opportunities by stage. Drag & drop, filters by rep, sector, or value. Consolidated manager view.
CTI — Screen pop on ring
When a client calls, their record appears before you pick up: history, open opportunities, notes, outstanding amounts. Zero re-entry.
AI lead scoring
Score 0–100 calculated in real time based on activity: email opened, WA replied, call answered, site visit. Your rep always knows who's hottest.
360° history
Calls, WA, emails, visit notes, ERP orders, after-sales complaints — all in a single record. A rep leaving = 0 information lost.
−60%
Misdirected requests
100%
Alerts detected
100%
Traceable mandates

ERP — Unified Business Management

Payment orders, service fees, budget

Commitment → liquidation → authorization → payment. Service fee cash desk reconciled daily.

ERP — Unified Business Management
What this changes in practice
Quotes & orders
Catalogue with client-negotiated prices. One-click order conversion. Electronic signature. Real-time tracking statuses.
Delivery notes
Generated from the validated order. Mobile field confirmation offline. Stock automatically updated on delivery.
Automatic invoicing
Automatically generated from the validated delivery note. Legal formats. One-click email and WA sending. Automatic overdue follow-ups.
Multi-warehouse stock
Real-time management across all your sites. Automatic reorder thresholds. FIFO or weighted average costing. Mobile offline inventory.
−60%
Misdirected requests
100%
Alerts detected
100%
Traceable mandates

AI — Insight & Customer Relations

Request classification, auto weekly reporting

Volume, turnaround time, resolution rate, citizen sentiment — report automatically generated every Monday.

AI — Insight & Customer Relations
What this changes in practice
Transcription & summary
Every call transcribed in real time. Structured summary: needs, objections, commitments, actions. Pushed into the CRM with no re-entry.
Sentiment analysis
Client sentiment analysed in real time across all channels: positive, neutral, negative, urgent. Discreet indicator for the agent, supervisor dashboard.
Hot lead scoring
AI detects buying signals in conversations: budget mentioned, urgency, competitive comparison. Score 0–100, automatic alert when threshold exceeded.
Deflection chatbot
35–55% of contacts handled autonomously: balance, status, FAQ, appointments. Transfer to agent with full context. Continuous improvement through learning.
−60%
Misdirected requests
100%
Alerts detected
100%
Traceable mandates
7 Extended Capabilities

Add-on modules
tailored to your sector.

EDM & Archiving

Acts, council resolutions, public tenders — legal archiving CI.

Mobility

Inspection officers file field reports with GPS photos.

WhatsApp API

Citizen alerts, file status updates, satisfaction surveys.

Teams Direct Routing

Inter-ministerial meetings and international partners.

Knowledge Base

Regulatory texts, administrative procedures, citizen FAQ.

Campaigns & Surveys

Public information, civic consultations, awareness campaigns.

Mobile Money Payments

Multi-operator collection, automatic reconciliation in the ERP.

Your sector deserves
a platform that understands it.

30 minutes for a presentation tailored to Public Services — UCC, CRM, ERP, and AI calibrated to your real use cases.