📞 IP Telephony & UC&C 🎧 Contact center 🤝 CRM Sales 📊 Business ERP 🤖 AI Insight
Sector use case · GLOBAL CS

🏭 Industry & Process
Your plant runs. Your data doesn't.

Agro-industry - Extractive industries - Chemicals / Oil / Plastics - Building materials & Metallurgy - Pharmaceutical laboratories - Cosmetics manufacturers. One platform to connect, track and manage your sites — from the field or the shop floor to the export invoice.
−45%
Inter-site telecom bill
100%
Batches & origins tracked
0
Unverifiable commitments
D+5
Guaranteed deployment
In industry, the problem is almost never production — it's information. Plants, quarries, warehouses, head office, field teams and international buyers: each in their own silo, with their own notebook, spreadsheet and personal WhatsApp. The result: disputes, unplanned downtime, failed audits and margin that evaporates.
See what it's costing you → Request a meeting →
Your pain points

And what they're really costing you

The real cost isn't the software. It's the day of downtime, the export dispute, the failed audit and the telecom bill paid for nothing.

🔌Sites connected via the traditional carrier
Every inter-site call billed at full price — up to −45% of your telecom bill paid for nothing.
⏸️Unplanned line stoppage
A production halt can cost tens of thousands of euros per day.
📞Commitments made by phone, never tracked
Buyer and export disputes: 15 to 25% of revenue lost and time wasted.
🏷️Incomplete batch / origin traceability
Documentary disputes, penalties, recalls — up to loss of certification or an export contract.
⚠️HSE incidents reported too late
Risk of accidents, regulatory shutdowns and sanctions — sometimes irreversible.
🗂️Certificates, SDS, batch files scattered
Hours lost searching, and the real risk of failing an audit.
📵Switchboard overloaded, calls lost
Missed orders and compromised supply — every lost call is a business risk.
🧾Post-delivery invoicing done manually
≈ 4.5 h/week per sales rep + cash tied up.
💡
The real question isn't "how much does it cost" — it's "how much are you losing without it."

Add up one day of downtime, one export dispute, one failed audit and one inter-site telecom bill: it easily exceeds the cost of a unified platform.

Where it hurts most

Sector by sector

One platform, six industrial realities. Each sector has its acute pain point — and its tipping moment.

🌿
Agro-industry
Acute pain points

Field collection on paper, origin-to-export traceability required by buyers, phone commitments disputed after delivery.

The tipping moment: the field agent enters data offline, every batch carries its origin, the certificate is generated from the ERP — and every commitment is recorded.

⛏️
Extractive industries
Acute pain points

Isolated sites in low-coverage areas, critical safety / HSE, heavy logistics, tonnage and rotations to track.

The tipping moment: a local server connects the mine even without stable internet, incidents are reported in real time, every tonne is tracked.

⚗️
Chemicals · Oil · Plastics
Acute pain points

Extreme process safety, safety data sheets (SDS) and hazardous batches to track, environmental compliance, plant maintenance.

The tipping moment: sensitive data hosted on-site, SDS and batch files archived and retrievable, immediate incident alerts.

🏗️
Materials & Metallurgy
Acute pain points

Continuous production where downtime is costly, multi-site quarries / plants, heavy logistics, product quality to guarantee.

The tipping moment: all sites on a single switchboard with free inter-site calls, quality tracking and anomaly alerts, seamless field-plant coordination.

💊
Pharmaceutical laboratories
Acute pain points

Good manufacturing practices (GMP), batch and expiry traceability, cold chain, recall risk, strict regulatory compliance.

The tipping moment: complete, timestamped batch file, archive ready for inspection, expiry alerts — recalls become manageable.

🧴
Cosmetics manufacturers
Acute pain points

Formula and batch traceability, expiry management, multi-channel distribution, anti-counterfeiting, compliance.

The tipping moment: every batch tracked from formula to market launch, real-time multi-warehouse stock, centralized distributor relations.

Pillar 01
📞

UCC — IP Telephony & multi-site

All your sites, one switchboard, zero disruption

Plant, quarries, warehouses and head office on a single number. Free inter-site calls. Every export commitment recorded and provable.

What it changes in practice
🏢
Multi-site IPBX
A single switchboard for all your agencies, quarries, warehouses and plants. One number — the IVR routes automatically.
📱
Softphones & webphones
Your field teams call from their PC, smartphone or browser using the company number. Call history logged automatically in the CRM.
🎙
Multilingual IVR
Interactive Voice Response (French, English, local languages) with voice recognition, configurable without code.
📹
100% call recording
All calls recorded, timestamped and archived in the EDM system. Proof of every negotiation and export commitment.
−45%
Inter-site telecom cost
FREE
Internal calls
100%
Calls recorded
Pillar 02
🎧

Omnichannel contact center

Buyers, suppliers, field teams & incidents

All field reports and HSE incidents archived. A blind-spot-free B2B and export relationship, on a single screen.

What it changes in practice
🖥
Single agent console
Voice, WhatsApp, Teams, email, SMS in one interface, with the full contact history.
📡
HSE field reporting
Alerts and incidents submitted from the field via WhatsApp, timestamped and archived — nothing gets lost.
🔀
Intelligent routing & SLA
Routing by skill, language, priority and history. Configurable SLAs, urgent cases prioritized.
🤖
AI chatbot 24/7
Handles routine requests (order status, balance, FAQ) and transfers to an agent with full context.
1 screen
All channels
24/7
Field reporting
100%
Incidents archived
Pillar 03
🤝

CRM — Prospecting & customer relations

Commercial knowledge out of people's heads

Buyer and exporter portfolio: price history, volumes and quality requirements per customer, in a single record.

What it changes in practice
📋
Multi-stage pipeline
Opportunities in kanban or list view, filters by sales rep, sector or value. Consolidated manager view.
📞
CTI — Record on ring
The customer record appears before you answer: history, opportunities, outstanding amounts. Zero re-entry.
🎯
AI lead scoring
Real-time score based on activity: your sales rep always knows which buyer is hottest.
🔄
360° history
Calls, WhatsApp, emails, ERP orders, complaints — a sales rep leaving means 0 information lost.
360°
Single customer view
0
Re-entry
+40%
B2B conversion
Pillar 04
📊

ERP — Unified business management

From the field / shop floor to the export invoice

Quote → Delivery note → invoice, batch / origin traceability, automatic certificate of origin, multi-warehouse stock and reconciled Mobile Money.

What it changes in practice
🏷️
Batch & origin traceability
Every batch carries its full origin. Certificate of origin generated automatically from the ERP — ready for export.
📦
Offline field entry
Field slips and confirmations on mobile, even without a network, synced when connectivity is restored.
🏪
Multi-warehouse stock
Real-time across all your sites, automatic reorder thresholds, FIFO or WAC valuation, mobile stocktaking.
💳
Invoicing & Mobile Money
Invoice generated from the validated delivery note, sent by email/WhatsApp in 1 click. Wave and Orange Money reconciled automatically.
100%
Batches tracked
Auto
Certificate of origin
< 3 min
Delivery → invoice
Pillar 05
🤖

AI — Insight & customer relations

Stay ahead, instead of reacting

Transcription trained on French as spoken in Côte d'Ivoire, scoring, summaries and intelligent alerts across your operations.

What it changes in practice
🗣️
Transcription
Model trained on French as spoken in Côte d'Ivoire — accents, expressions and sector-specific terms.
🚨
Intelligent alerts
Field incident, supply shortage, stock or invoicing anomaly: you're notified in time to act.
📈
Management dashboards
Consolidated indicators across all your sites so you can decide fast, based on facts.
🧠
Automatic summaries
Meeting notes and summaries generated automatically — less data entry, more decision-making.
94%
Transcription accuracy
Real-time
Operations alerts
Multi-site
Consolidated management
Extended capabilities

Activatable à la carte by sector

Six capabilities that extend the core platform to meet industrial requirements: compliance, mobility, expertise.

📁
EDM & Archiving
Certificates, SDS, batch files, datasheets and audit reports retrievable in 30 seconds —.
📱
Mobility & multi-site
Secure connectivity between isolated sites and offline-synchronized data entry — built for the mine and the plant.
💬
WhatsApp Business API
Tracked field reporting and B2B relations, multi-agent, with chatbot — official native integration.
🟦
Teams Direct Routing
For groups and mid-caps already on Microsoft 365: Teams interconnected with your local telephony.
🧠
Knowledge management
Capture expert know-how before it walks out the door. Standardized procedures, autonomous teams.
📣
Campaigns & Surveys
Reach customers, distributors and partners at the right moment, on the right channel.
Why GLOBAL CS

Rather than anyone else

A unified, local platform built for the industrial realities of businesses.

📍
100% local
Teams, support and CSM. Support in French, 6 days/7 — no hotline on the other side of the world.
💳
Built for businesses
Mobile Money native.
💬
Official WhatsApp Business API
Native integration — not via a third party — for genuinely tracked B2B relations and field reporting.
🧩
Unified platform
5 natively connected pillars + 6 à-la-carte capabilities. One point of contact, one system.
⛏️
Industrial field experience
References in the extractive sector and agro-industry; proven deployment on multiple and isolated sites.
⚡
Fast & guaranteed deployment
Number portability managed, zero interruption, up and running within 15 business days.