📞 IP Telephony & UCC🎧 Contact Center🤝 Commercial CRM📊 Commercial ERP🤖 AI Insight
Sector use case · GLOBAL CS

📱 Fintech
configured for your reality.

Mobile Money, neo-banks, aggregators — volumes exploding, constant fraud, NPS drives growth.

35–55%
Chatbot deflection
<5 min
Fraud response
100%
NPS measured
−38%
Monthly churn
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📱 Fintech configured for your reality.

UCC — IP Telephony

Scalable support, priority fraud queue

Intelligent IVR deflects 35–55% (balance, PIN, status). Fraud cases routed priority 1 in <5 min.

UCC — IP Telephony
What this changes in practice
Multi-site IPBX
A single switchboard for all your offices, warehouses, and sites. One number for your clients — the IVR routes calls automatically.
Softphones & webphones
Your staff make calls from their PC, smartphone, or browser using the company number. Call history automatically logged in the CRM.
Intelligent IVR
Multilingual Interactive Voice Response (French, English, local languages) with voice recognition. No-code configuration via the web interface.
Call recording
100% of calls recorded, timestamped, and archived in the EDM. Live supervisor monitoring with whisper coaching. Export and regulatory compliance.
35–55%
Chatbot deflection
<5 min
Fraud response
100%
NPS measured

Omnichannel contact center

AI chatbot, fraud escalation, 100% NPS

35–55% handled without an agent. Fraud pattern detected → immediate routing to fraud team. NPS after every interaction.

Omnichannel contact center
What this changes in practice
Unified agent console
All channels (voice, WA, Teams, email, SMS) in a single interface. The agent sees the client's full history — regardless of the inbound channel.
AI chatbot 24/7
Intelligent chatbot on WhatsApp and voice. Handles 35–55% of routine requests: balance, order status, appointment confirmation, FAQ. Transfers to agent with full context.
Intelligent routing
Automatic routing based on: agent skill, language, client sector, priority, history. Urgent requests bypass the standard queue.
Supervision & SLA
Real-time supervisor dashboard: queue, sentiment, available agents. Configurable SLAs by request type. Automatic alerts.
35–55%
Chatbot deflection
<5 min
Fraud response
100%
NPS measured

CRM — Prospecting & Customer Relations

Activation funnel, churn scoring, merchants

Users stuck at 'Registered' for 7 days → activation sequence. Churn predicted 30 days ahead with a retention offer.

CRM — Prospecting & Customer Relations
What this changes in practice
Multi-stage pipeline
Kanban or list view of all your opportunities by stage. Drag & drop, filters by rep, sector, or value. Consolidated manager view.
CTI — Screen pop on ring
When a client calls, their record appears before you pick up: history, open opportunities, notes, outstanding amounts. Zero re-entry.
AI lead scoring
Score 0–100 calculated in real time based on activity: email opened, WA replied, call answered, site visit. Your rep always knows who's hottest.
360° history
Calls, WA, emails, visit notes, ERP orders, after-sales complaints — all in a single record. A rep leaving = 0 information lost.
35–55%
Chatbot deflection
<5 min
Fraud response
100%
NPS measured

ERP — Unified Business Management

Auto SaaS invoicing, commissions, real-time MRR

Subscriptions invoiced on renewal date. Distributor commissions calculated automatically. MRR available at all times.

ERP — Unified Business Management
What this changes in practice
Quotes & orders
Catalogue with client-negotiated prices. One-click order conversion. Electronic signature. Real-time tracking statuses.
Delivery notes
Generated from the validated order. Mobile field confirmation offline. Stock automatically updated on delivery.
Automatic invoicing
Automatically generated from the validated delivery note. Legal formats. One-click email and WA sending. Automatic overdue follow-ups.
Multi-warehouse stock
Real-time management across all your sites. Automatic reorder thresholds. FIFO or weighted average costing. Mobile offline inventory.
35–55%
Chatbot deflection
<5 min
Fraud response
100%
NPS measured

AI — Insight & Customer Relations

Fraud scoring, deflection, product patterns

Top 10 contact reasons → structured product backlog. 100% NPS measured. Fraud patterns detected <5 min.

AI — Insight & Customer Relations
What this changes in practice
Transcription & summary
Every call transcribed in real time. Structured summary: needs, objections, commitments, actions. Pushed into the CRM with no re-entry.
Sentiment analysis
Client sentiment analysed in real time across all channels: positive, neutral, negative, urgent. Discreet indicator for the agent, supervisor dashboard.
Hot lead scoring
AI detects buying signals in conversations: budget mentioned, urgency, competitive comparison. Score 0–100, automatic alert when threshold exceeded.
Deflection chatbot
35–55% of contacts handled autonomously: balance, status, FAQ, appointments. Transfer to agent with full context. Continuous improvement through learning.
35–55%
Chatbot deflection
<5 min
Fraud response
100%
NPS measured
7 Extended Capabilities

Add-on modules
tailored to your sector.

EDM & Archiving

KYC, merchant contracts, Central Bank reports archived.

Mobility

Field sales agents log visits and account openings on the go.

WhatsApp API

Transactional notifications, OTP, chatbot support.

Teams Direct Routing

Communication with regulators, investors, tech partners.

Knowledge Base

Product FAQ, AML/KYC procedures, scripts updated in real time.

Campaigns & Surveys

Acquisition, dormant reactivation, referral, A/B testing.

Mobile Money Payments

Multi-operator collection, automatic reconciliation in the ERP.

Your sector deserves
a platform that understands it.

30 minutes for a presentation tailored to Fintech — UCC, CRM, ERP, and AI calibrated to your real use cases.