📞 IP Telephony & UCC🎧 Contact Center🤝 Commercial CRM📊 Commercial ERP🤖 AI Insight
Sector use case · GLOBAL CS

📱 Fintech
configured for your reality.

Mobile Money, neo-banks, aggregators — volumes exploding, constant fraud, NPS drives growth.

35–55%
Chatbot deflection
<5 min
Fraud response
100%
NPS measured
−38%
Monthly churn
View use cases → Request a meeting →
PILLAR 01
📞

UCC — IP Telephony

Scalable support, priority fraud queue

Intelligent IVR deflects 35–55% (balance, PIN, status). Fraud cases routed priority 1 in <5 min.

What this changes in practice
🏢
Multi-site IPBX
A single switchboard for all your offices, warehouses, and sites. One number for your clients — the IVR routes calls automatically.
📱
Softphones & webphones
Your staff make calls from their PC, smartphone, or browser using the company number. Call history automatically logged in the CRM.
🎙
Intelligent IVR
Multilingual Interactive Voice Response (French, English, local languages) with voice recognition. No-code configuration via the web interface.
📹
Call recording
100% of calls recorded, timestamped, and archived in the EDM. Live supervisor monitoring with whisper coaching. DGI export and regulatory compliance.
35–55%
Chatbot deflection
<5 min
Fraud response
100%
NPS measured
PILLAR 02
🎧

Omnichannel contact center

AI chatbot, fraud escalation, 100% NPS

35–55% handled without an agent. Fraud pattern detected → immediate routing to fraud team. NPS after every interaction.

What this changes in practice
🖥
Unified agent console
All channels (voice, WA, Teams, email, SMS) in a single interface. The agent sees the client's full history — regardless of the inbound channel.
🤖
AI chatbot 24/7
Intelligent chatbot on WhatsApp and voice. Handles 35–55% of routine requests: balance, order status, appointment confirmation, FAQ. Transfers to agent with full context.
🔀
Intelligent routing
Automatic routing based on: agent skill, language, client sector, priority, history. Urgent requests bypass the standard queue.
📊
Supervision & SLA
Real-time supervisor dashboard: queue, sentiment, available agents. Configurable SLAs by request type. Automatic alerts.
35–55%
Chatbot deflection
<5 min
Fraud response
100%
NPS measured
PILLAR 03
🤝

CRM — Prospecting & Customer Relations

Activation funnel, churn scoring, merchants

Users stuck at 'Registered' for 7 days → activation sequence. Churn predicted 30 days ahead with a retention offer.

What this changes in practice
📋
Multi-stage pipeline
Kanban or list view of all your opportunities by stage. Drag & drop, filters by rep, sector, or value. Consolidated manager view.
📞
CTI — Screen pop on ring
When a client calls, their record appears before you pick up: history, open opportunities, notes, outstanding amounts. Zero re-entry.
🎯
AI lead scoring
Score 0–100 calculated in real time based on activity: email opened, WA replied, call answered, site visit. Your rep always knows who's hottest.
🔄
360° history
Calls, WA, emails, visit notes, ERP orders, after-sales complaints — all in a single record. A rep leaving = 0 information lost.
35–55%
Chatbot deflection
<5 min
Fraud response
100%
NPS measured
PILLAR 04
📊

ERP — Unified Business Management

Auto SaaS invoicing, commissions, real-time MRR

Subscriptions invoiced on renewal date. Distributor commissions calculated automatically. MRR available at all times.

What this changes in practice
📋
Quotes & orders
Catalogue with client-negotiated prices. One-click order conversion. Electronic signature. Real-time tracking statuses.
📦
Delivery notes
Generated from the validated order. Mobile field confirmation offline. Stock automatically updated on delivery.
💳
Automatic invoicing
Automatically generated from the validated delivery note. Legal formats. One-click email and WA sending. Automatic overdue follow-ups.
🏪
Multi-warehouse stock
Real-time management across all your sites. Automatic reorder thresholds. FIFO or weighted average costing. Mobile offline inventory.
35–55%
Chatbot deflection
<5 min
Fraud response
100%
NPS measured
PILLAR 05
🤖

AI — Insight & Customer Relations

Fraud scoring, deflection, product patterns

Top 10 contact reasons → structured product backlog. 100% NPS measured. Fraud patterns detected <5 min.

What this changes in practice
📝
Transcription & summary
Every call transcribed in real time. Structured summary: needs, objections, commitments, actions. Pushed into the CRM with no re-entry.
💡
Sentiment analysis
Client sentiment analysed in real time across all channels: positive, neutral, negative, urgent. Discreet indicator for the agent, supervisor dashboard.
🎯
Hot lead scoring
AI detects buying signals in conversations: budget mentioned, urgency, competitive comparison. Score 0–100, automatic alert when threshold exceeded.
🤖
Deflection chatbot
35–55% of contacts handled autonomously: balance, status, FAQ, appointments. Transfer to agent with full context. Continuous improvement through learning.
35–55%
Chatbot deflection
<5 min
Fraud response
100%
NPS measured
6 Extended Capabilities

Add-on modules
tailored to your sector.

📁
EDM & Archiving

KYC, merchant contracts, Central Bank reports archived.

📱
Mobility

Field sales agents log visits and account openings on the go.

💬
WhatsApp API

Transactional notifications, OTP, chatbot support.

🟦
Teams Direct Routing

Communication with regulators, investors, tech partners.

🧠
Knowledge Base

Product FAQ, AML/KYC procedures, scripts updated in real time.

📣
Campaigns & Surveys

Acquisition, dormant reactivation, referral, A/B testing.

Your sector deserves
a platform that understands it.

30 minutes for a presentation tailored to Fintech — UCC, CRM, ERP, and AI calibrated to your real use cases.