📞 IP Telephony & UCC🎧 Contact Center🤝 Commercial CRM📊 Commercial ERP🤖 AI Insight
Sector use case · GLOBAL CS

🚛 Transport / Logistics / Freight
configured for your reality.

Carriers, freight forwarders, brokers — an undetected incident costs 10× more to resolve.

<60 s
Incident alert
100%
Instructions traced
−75%
Billing errors
+25%
Key account retention
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🚛 Transport / Logistics / Freight configured for your reality.

UCC — IP Telephony

Unified dispatch, instruction recording

Every dispatch instruction recorded. Immediate proof in the event of an insurance dispute or client claim.

UCC — IP Telephony
What this changes in practice
Multi-site IPBX
A single switchboard for all your offices, warehouses, and sites. One number for your clients — the IVR routes calls automatically.
Softphones & webphones
Your staff make calls from their PC, smartphone, or browser using the company number. Call history automatically logged in the CRM.
Intelligent IVR
Multilingual Interactive Voice Response (French, English, local languages) with voice recognition. No-code configuration via the web interface.
Call recording
100% of calls recorded, timestamped, and archived in the EDM. Live supervisor monitoring with whisper coaching. Export and regulatory compliance.
<60 s
Incident alert
100%
Instructions traced
−75%
Billing errors

Omnichannel contact center

Incidents <60s, cargo tracking WA, auto NPS

Breakdown/accident/blockage → escalation to operations manager <60s. Automatic post-delivery NPS via SMS/WA.

Omnichannel contact center
What this changes in practice
Unified agent console
All channels (voice, WA, Teams, email, SMS) in a single interface. The agent sees the client's full history — regardless of the inbound channel.
AI chatbot 24/7
Intelligent chatbot on WhatsApp and voice. Handles 35–55% of routine requests: balance, order status, appointment confirmation, FAQ. Transfers to agent with full context.
Intelligent routing
Automatic routing based on: agent skill, language, client sector, priority, history. Urgent requests bypass the standard queue.
Supervision & SLA
Real-time supervisor dashboard: queue, sentiment, available agents. Configurable SLAs by request type. Automatic alerts.
<60 s
Incident alert
100%
Instructions traced
−75%
Billing errors

CRM — Prospecting & Customer Relations

Key accounts retained, tenders captured

Renewal alert 90 days in advance. Freight tender pipeline. +25% retention over 24 months.

CRM — Prospecting & Customer Relations
What this changes in practice
Multi-stage pipeline
Kanban or list view of all your opportunities by stage. Drag & drop, filters by rep, sector, or value. Consolidated manager view.
CTI — Screen pop on ring
When a client calls, their record appears before you pick up: history, open opportunities, notes, outstanding amounts. Zero re-entry.
AI lead scoring
Score 0–100 calculated in real time based on activity: email opened, WA replied, call answered, site visit. Your rep always knows who's hottest.
360° history
Calls, WA, emails, visit notes, ERP orders, after-sales complaints — all in a single record. A rep leaving = 0 information lost.
<60 s
Incident alert
100%
Instructions traced
−75%
Billing errors

ERP — Unified Business Management

Freight invoicing, margin by route and vehicle

Invoice auto-generated at file closure with all surcharges. Workshop work order cost allocated to the vehicle.

ERP — Unified Business Management
What this changes in practice
Quotes & orders
Catalogue with client-negotiated prices. One-click order conversion. Electronic signature. Real-time tracking statuses.
Delivery notes
Generated from the validated order. Mobile field confirmation offline. Stock automatically updated on delivery.
Automatic invoicing
Automatically generated from the validated delivery note. Legal formats. One-click email and WA sending. Automatic overdue follow-ups.
Multi-warehouse stock
Real-time management across all your sites. Automatic reorder thresholds. FIFO or weighted average costing. Mobile offline inventory.
<60 s
Incident alert
100%
Instructions traced
−75%
Billing errors

AI — Insight & Customer Relations

Incident alert <60s, dispatch transcription

All dispatch instructions transcribed and archived. Delivery NPS measured across 100% of shipments.

AI — Insight & Customer Relations
What this changes in practice
Transcription & summary
Every call transcribed in real time. Structured summary: needs, objections, commitments, actions. Pushed into the CRM with no re-entry.
Sentiment analysis
Client sentiment analysed in real time across all channels: positive, neutral, negative, urgent. Discreet indicator for the agent, supervisor dashboard.
Hot lead scoring
AI detects buying signals in conversations: budget mentioned, urgency, competitive comparison. Score 0–100, automatic alert when threshold exceeded.
Deflection chatbot
35–55% of contacts handled autonomously: balance, status, FAQ, appointments. Transfer to agent with full context. Continuous improvement through learning.
<60 s
Incident alert
100%
Instructions traced
−75%
Billing errors
7 Extended Capabilities

Add-on modules
tailored to your sector.

EDM & Archiving

Waybills, CMRs, customs documents archived.

Mobility

Drivers confirm deliveries with photo and electronic signature.

WhatsApp API

Automatic cargo tracking, delay alerts, delivery NPS.

Teams Direct Routing

Performance reviews with industrial clients.

Knowledge Base

Customs transit procedures, regulatory corridor sheets.

Campaigns & Surveys

Key account loyalty, seasonal rate offers.

Mobile Money Payments

Multi-operator collection, automatic reconciliation in the ERP.

Your sector deserves
a platform that understands it.

30 minutes for a presentation tailored to Transport / Logistics / Freight — UCC, CRM, ERP, and AI calibrated to your real use cases.