Sector use case · GLOBAL CS
🚛 Transport / Logistics / Freight
configured for your reality.
Carriers, freight forwarders, brokers — an undetected incident costs 10× more to resolve.
<60 s
Incident alert
100%
Instructions traced
−75%
Billing errors
+25%
Key account retention
PILLAR 01
📞
UCC — IP Telephony
Unified dispatch, instruction recording
Every dispatch instruction recorded. Immediate proof in the event of an insurance dispute or client claim.
What this changes in practice
🏢
Multi-site IPBX
A single switchboard for all your offices, warehouses, and sites. One number for your clients — the IVR routes calls automatically.
📱
Softphones & webphones
Your staff make calls from their PC, smartphone, or browser using the company number. Call history automatically logged in the CRM.
🎙
Intelligent IVR
Multilingual Interactive Voice Response (French, English, local languages) with voice recognition. No-code configuration via the web interface.
📹
Call recording
100% of calls recorded, timestamped, and archived in the EDM. Live supervisor monitoring with whisper coaching. DGI export and regulatory compliance.
<60 s
Incident alert
100%
Instructions traced
−75%
Billing errors
PILLAR 02
🎧
Omnichannel contact center
Incidents <60s, cargo tracking WA, auto NPS
Breakdown/accident/blockage → escalation to operations manager <60s. Automatic post-delivery NPS via SMS/WA.
What this changes in practice
🖥
Unified agent console
All channels (voice, WA, Teams, email, SMS) in a single interface. The agent sees the client's full history — regardless of the inbound channel.
🤖
AI chatbot 24/7
Intelligent chatbot on WhatsApp and voice. Handles 35–55% of routine requests: balance, order status, appointment confirmation, FAQ. Transfers to agent with full context.
🔀
Intelligent routing
Automatic routing based on: agent skill, language, client sector, priority, history. Urgent requests bypass the standard queue.
📊
Supervision & SLA
Real-time supervisor dashboard: queue, sentiment, available agents. Configurable SLAs by request type. Automatic alerts.
<60 s
Incident alert
100%
Instructions traced
−75%
Billing errors
PILLAR 03
🤝
CRM — Prospecting & Customer Relations
Key accounts retained, tenders captured
Renewal alert 90 days in advance. Freight tender pipeline. +25% retention over 24 months.
What this changes in practice
📋
Multi-stage pipeline
Kanban or list view of all your opportunities by stage. Drag & drop, filters by rep, sector, or value. Consolidated manager view.
📞
CTI — Screen pop on ring
When a client calls, their record appears before you pick up: history, open opportunities, notes, outstanding amounts. Zero re-entry.
🎯
AI lead scoring
Score 0–100 calculated in real time based on activity: email opened, WA replied, call answered, site visit. Your rep always knows who's hottest.
🔄
360° history
Calls, WA, emails, visit notes, ERP orders, after-sales complaints — all in a single record. A rep leaving = 0 information lost.
<60 s
Incident alert
100%
Instructions traced
−75%
Billing errors
PILLAR 04
📊
ERP — Unified Business Management
Freight invoicing, margin by route and vehicle
Invoice auto-generated at file closure with all surcharges. Workshop work order cost allocated to the vehicle.
What this changes in practice
📋
Quotes & orders
Catalogue with client-negotiated prices. One-click order conversion. Electronic signature. Real-time tracking statuses.
📦
Delivery notes
Generated from the validated order. Mobile field confirmation offline. Stock automatically updated on delivery.
💳
Automatic invoicing
Automatically generated from the validated delivery note. Legal formats. One-click email and WA sending. Automatic overdue follow-ups.
🏪
Multi-warehouse stock
Real-time management across all your sites. Automatic reorder thresholds. FIFO or weighted average costing. Mobile offline inventory.
<60 s
Incident alert
100%
Instructions traced
−75%
Billing errors
PILLAR 05
🤖
AI — Insight & Customer Relations
Incident alert <60s, dispatch transcription
All dispatch instructions transcribed and archived. Delivery NPS measured across 100% of shipments.
What this changes in practice
📝
Transcription & summary
Every call transcribed in real time. Structured summary: needs, objections, commitments, actions. Pushed into the CRM with no re-entry.
💡
Sentiment analysis
Client sentiment analysed in real time across all channels: positive, neutral, negative, urgent. Discreet indicator for the agent, supervisor dashboard.
🎯
Hot lead scoring
AI detects buying signals in conversations: budget mentioned, urgency, competitive comparison. Score 0–100, automatic alert when threshold exceeded.
🤖
Deflection chatbot
35–55% of contacts handled autonomously: balance, status, FAQ, appointments. Transfer to agent with full context. Continuous improvement through learning.
<60 s
Incident alert
100%
Instructions traced
−75%
Billing errors
6 Extended Capabilities
Add-on modules
tailored to your sector.
📁
EDM & Archiving
Waybills, CMRs, customs documents archived.
📱
Mobility
Drivers confirm deliveries with photo and electronic signature.
💬
WhatsApp API
Automatic cargo tracking, delay alerts, delivery NPS.
🟦
Teams Direct Routing
Performance reviews with industrial clients.
🧠
Knowledge Base
Customs transit procedures, regulatory corridor sheets.
📣
Campaigns & Surveys
Key account loyalty, seasonal rate offers.
Your sector deserves
a platform that understands it.
30 minutes for a presentation tailored to Transport / Logistics / Freight — UCC, CRM, ERP, and AI calibrated to your real use cases.