📞 IP Telephony & UCC🎧 Contact Center🤝 Sales CRM📊 Business ERP🤖 AI Insight
Sector use case · GLOBAL CS

🛎️ Service companies
configured for your reality.

Cleaning, security & guarding, staffing & HR, consulting & IT services, facility management, events — dispersed field teams, recurring contracts and service quality to prove every day.

98%
SLAs met
+30%
Contract renewal
−40%
Scheduling time
24/7
On-call & dispatch
See the use cases → Request a meeting →
🛎️ Service companies configured for your reality.

UCC — IP Telephony

Single multi-site switchboard, 24/7 on-call & dispatch

One number for all your clients and sites. The IVR routes to the right team or on-call staff. Field intervention dispatch, calls logged in the CRM.

UCC — IP Telephony
What it changes in practice
Multi-site IPBX
A single switchboard for all your branches, depots and sites. One number for your clients — the IVR routes automatically.
Softphones & webphones
Your staff call from their PC, smartphone or browser using the company number. Automatic history in the CRM.
Smart IVR
Multilingual Interactive Voice Response (French, English, local languages) with speech recognition. No-code configuration from the web interface.
Call recording
100% of calls recorded, timestamped and archived in the EDM. Live supervisor listening with whisper. Proof of service and compliance.
98%
SLAs met
24/7
On-call
×3
Intervention responsiveness

Omnichannel contact center

Client requests, intervention tickets, complaints — one console

Every request becomes a ticket tracked to resolution. 35–55% of contacts handled by chatbot. Complaints tracked, proof of handling, automatic NPS.

Omnichannel contact center
What it changes in practice
Single agent console
All channels (voice, WA, Teams, email, SMS) in one interface. The agent sees the full customer history — whatever the entry channel.
24/7 AI chatbot
Smart chatbot on WhatsApp and voice. It handles 35–55% of common requests: intervention status, scheduling, FAQ. Handover to the agent with full context.
Smart routing
Automatic routing based on: agent skill, language, client contract, priority, history. Urgent cases bypass the standard queue.
Supervision & SLA
Real-time supervisor dashboard: queue, sentiment, available agents. SLAs configurable per request type. Automatic alerts.
98%
SLAs met
−45%
Unhandled complaints
×4
Tickets solved same-day

CRM — Prospecting & customer relations

Recurring contracts, renewals, tenders

Renewal alert 90 days before expiry. Tender pipeline, service upsell, 360° history per client. +30% renewal rate.

CRM — Prospecting & customer relations
What it changes in practice
Multi-stage pipeline
Kanban or list view of every opportunity by stage. Drag & drop, filters by rep, sector or value. Consolidated manager view.
CTI — record on ring
When a client calls, their record pops before pickup: active contracts, interventions, notes, amounts due. Zero re-entry.
AI lead scoring
A 0–100 score computed in real time from activity: email opened, WA replied, call answered, site visit. The rep always knows who is hottest.
360° history
Calls, WA, emails, visit notes, ERP contracts, after-sales complaints — all in one record. A rep leaving = zero information lost.
+30%
Renewal
+22%
Service upsell
90 d
Expiry alert

ERP — Unified business management

Service quotes, contracts, recurring billing, Mobile Money

Quote → contract → automatic recurring billing (monthly, per shift or flat-rate). Mobile Money collection, overdue follow-ups, faster close.

ERP — Unified business management
What it changes in practice
Quotes & contracts
Service catalog with per-client negotiated prices. Convert to a contract in one click. Electronic signature. Real-time status tracking.
Recurring billing
Automatic generation of subscription or shift invoices. Legal formats. Send by email and WA in one click. Automatic overdue follow-ups.
Mobile Money collection
Payment by Mobile Money and WhatsApp link. Automatic invoice reconciliation. Real-time collection tracking.
Hours & shift tracking
Mobile clock-in for field teams, hours ↔ contract matching, automatic valuation on the invoice. Mobile equipment inventory.
2 min
Recurring billing
−70%
Clock-in time
+30%
Collection rate

AI — Insight & customer relations

Transcription, contract churn prediction, automatic NPS

AI transcribes and summarizes every exchange, detects contracts at risk of non-renewal and triggers actions. NPS sent after each intervention.

AI — Insight & customer relations
What it changes in practice
Transcription & summary
Every call transcribed in real time. Structured summary: needs, objections, commitments, actions. Pushed to the CRM with no re-entry.
Sentiment analysis
Customer sentiment analyzed in real time across all channels: positive, neutral, negative, urgent. Discreet indicator for the agent, supervisor dashboard.
Contract churn prediction
AI detects risk signals (drop in usage, complaints, late payments) and alerts 30 days before expiry to trigger a retention action.
Deflection chatbot
35–55% of contacts handled autonomously: intervention status, scheduling, FAQ. Handover to the agent with full context. Continuous learning.
−35%
Contract churn
15 min
Saved / case
×4
NPS collected
7 extended capabilities

Additional modules
tailored to your sector.

EDM & Archiving

Contracts, service orders, intervention reports and quality records archived.

Mobility

Field agents clock in, fill the report and get the client's signature on mobile, even offline.

WhatsApp API

Intervention confirmation, proof of visit, NPS and payment link.

Teams Direct Routing

Contract reviews and team meetings in Microsoft Teams.

Knowledge Base

Quality procedures, job sheets, safety protocols and checklists.

Campaigns & Surveys

Satisfaction surveys, renewal follow-ups, seasonal offers.

Mobile Money Payments

Multi-operator collection, automatic reconciliation in the ERP.

Your sector deserves
a platform that understands it.

30 minutes for a presentation tailored to service companies — UCC, contact center, CRM, ERP and AI calibrated to your real use cases.