Community & Resources · GLOBAL CS
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UCC news, practical guides, customer stories, community discussions, and technical documentation — all GLOBAL CS resources in one place.
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Practical guide
5 reasons your PABX is costing you more than expected — and how to fix it
Businesses often underestimate the total cost of ownership of an aging PABX: hardware maintenance, incompatibility with modern tools (Teams, WhatsApp), high training costs, and the inability to work remotely. This article details the 5 hidden cost drivers and presents a 3-step progressive migration to IP.
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Recent articles
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AI & Innovation
AI and the contact center: how real-time transcription cuts handle time by 40%
Automatic call transcription lets supervisors intervene in real time and gives agents instant access to previous call summaries.
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WhatsApp Business
WhatsApp Business API vs. WhatsApp Business App: what's the difference for a 50+ person business?
One number, multiple simultaneous agents, AI chatbot, CRM history: the API version fundamentally changes professional use.
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Microsoft Teams
Teams Direct Routing: connecting your local telephony to Microsoft Teams in 7 steps
Complete technical guide — SIP Trunk configuration, certificates, Teams policies, user migration without downtime.
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Customer story
Customer story: how Banakin SA cut its debt collection cycle from 3 weeks to 4 days with GLOBAL CS CRM
By integrating automatic WhatsApp follow-ups and a 360° history in the CRM, the sales team transformed its collection cycle.
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ERP & Management
Mobile Money and ERP: how to automatically reconcile your Orange Money, Wave, and MTN payments
Integrating Mobile Money gateways into the GLOBAL CS ERP eliminates manual re-entry and brings cash discrepancies to zero.
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Security
IP telephony & security: 9 settings to check to prevent toll fraud and SIP eavesdropping
Toll fraud costs businesses $2.99 billion a year. Here are the 9 critical configurations on your IMAGINE to stay protected.
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