📞 IP Telephony & UCC🎧 Contact Center🤝 Sales CRM📊 Business ERP🤖 AI Insight
Sector use case · GLOBAL CS

🌿 Agribusiness / Trading
configured for your reality.

Cocoa, coffee, and cashew exporters — origin-to-export traceability, international negotiations, farmgate sourcing.

+22 pts
Buyer retention
100%
Digitized waybills
−80%
Commitment disputes
0
Export invoice errors
See use cases → Book a meeting →
PILLAR 01
📞

UCC — IP Telephony

Structured international communications

CI number for foreign buyers. All negotiations recorded. 0 unverifiable verbal commitments.

What it changes in practice
🏢
Multi-site IPBX
Single switchboard for all your branches, warehouses, and sites. One number for your customers — the IVR routes calls automatically.
📱
Softphones & webphones
Your team makes calls from their PC, smartphone, or browser using the company number. Call history logged automatically in the CRM.
🎙
Smart IVR
Multilingual Interactive Voice Response (French, English, local languages) with voice recognition. No-code configuration from the web interface.
📹
Call recording
100% of calls recorded, timestamped, and archived in the EDM. Live supervisor monitoring with whisper coaching. DGI export and regulatory compliance.
+22 pts
Buyer retention
100%
Digitized waybills
−80%
Commitment disputes
PILLAR 02
🎧

Omnichannel contact center

Buyer relations, field teams, incidents

Max 2h SLA for key buyers. Zone manager WA updates archived automatically. 0 buyer email left unanswered.

What it changes in practice
🖥
Unified agent console
All channels (voice, WA, Teams, email, SMS) in a single interface. The agent sees the customer's full history — regardless of the incoming channel.
🤖
AI chatbot 24/7
Intelligent chatbot on WhatsApp and voice. Handles 35–55% of routine requests: balance, order status, appointment confirmation, FAQ. Transfers to agent with full context.
🔀
Smart routing
Automatic assignment based on: agent skill, language, customer segment, priority, history. Urgent cases bypass the standard queue.
📊
Supervision & SLA
Real-time supervisor dashboard: queue, sentiment, available agents. Configurable SLAs by request type. Automatic alerts.
+22 pts
Buyer retention
100%
Digitized waybills
−80%
Commitment disputes
PILLAR 03
🤝

CRM — Prospecting & Customer Relations

Buyer portfolio, seasonal pipeline

Volume by season, price history, quality requirements per buyer. Commercial knowledge no longer locked in the director's head.

What it changes in practice
📋
Multi-stage pipeline
Kanban or list view of all your opportunities by stage. Drag & drop, filters by rep, segment, or value. Consolidated manager view.
📞
CTI — Screen pop on ring
When a customer calls, their record appears before you pick up: history, open opportunities, notes, outstanding amounts. Zero re-keying.
🎯
AI lead scoring
Score 0–100 calculated in real time based on activity: email opened, WA replied, call answered, site visit. Your rep always knows who is hottest.
🔄
360° history
Calls, WA, emails, visit notes, ERP orders, after-sales complaints — all in a single record. A sales rep leaving = 0 information lost.
+22 pts
Buyer retention
100%
Digitized waybills
−80%
Commitment disputes
PILLAR 04
📊

ERP — Unified Business Management

Mobile farmgate waybills, USD export invoice

Field trackers enter data offline. Every lot carries its full origin chain. Certificate of origin auto-generated from the ERP.

What it changes in practice
📋
Quotes & orders
Catalog with customer-negotiated prices. One-click PO conversion. Electronic signature. Real-time tracking statuses.
📦
Delivery notes
Generated from the approved PO. Offline mobile confirmation in the field. Stock updated automatically upon delivery.
💳
Automatic invoicing
Auto-generated from the approved delivery note. Legal formats. One-click email and WA delivery. Automatic overdue follow-ups.
🏪
Multi-warehouse stock
Real-time management across all your sites. Automatic replenishment thresholds. FIFO or WAC valuation. Offline mobile stocktake.
+22 pts
Buyer retention
100%
Digitized waybills
−80%
Commitment disputes
PILLAR 05
🤖

AI — Insight & Customer Relations

Commitment extraction, ERP discrepancy alerts

Agreed price, volumes, and delivery date extracted from every call. Alert if ERP entry does not match the verbal commitment.

What it changes in practice
📝
Transcription & summary
Every call transcribed in real time. Structured summary: needs, objections, commitments, next steps. Pushed into the CRM with no re-keying.
💡
Sentiment analysis
Customer sentiment analyzed in real time across all channels: positive, neutral, negative, urgent. Discreet indicator for the agent, supervisor dashboard.
🎯
Hot lead scoring
AI detects buying signals in conversations: budget mentioned, urgency, competitive comparison. Score 0–100, automatic alert when threshold exceeded.
🤖
Deflection chatbot
35–55% of contacts handled autonomously: balance, status, FAQ, appointments. Transfer to agent with full context. Continuous improvement through learning.
+22 pts
Buyer retention
100%
Digitized waybills
−80%
Commitment disputes
6 Extended capabilities

Additional modules
tailored to your sector.

📁
EDM & Archiving

Purchase contracts, certificates of origin, letters of credit.

📱
Mobility

Field trackers enter farmgate waybills offline.

💬
WhatsApp API

Season prices to cooperatives, commitment confirmations.

🟦
Teams Direct Routing

Foreign buyer negotiations with CI numbers.

🧠
Knowledge Base

Collection procedures, quality sheets by variety.

📣
Campaigns & Surveys

Bulk purchase prices to producers, quality surveys.

Your sector deserves
a platform that understands it.

30 minutes for a tailored presentation for Agribusiness / Trading — UCC, CRM, ERP, and AI calibrated to your real use cases.