Extended capability · GLOBAL CS

WhatsApp Business API
Your customers' preferred channel. The professional management they deserve.

98%
Open rate
+45%
vs email
35–55%
Chatbot
1
Official number
WhatsApp Business API Your customers' preferred channel. The professional management they deserve.
6 functional modules

What the WhatsApp Business API capability does.

Single number, multi-branch

One official WhatsApp Business number for the entire company. No more employees' personal numbers.

Meta-approved templates

Order confirmation, appointment reminder, delivery alert, invoice follow-up, OTP, satisfaction survey. Legal bulk sending.

AI chatbot 24/7

Chatbot with no third-party gateway. Handles 35–55% of routine requests. Transfers to agent with full context.

Unified omnichannel console

All WA conversations from all your agents in a single console. Agents reply from their browser.

CRM & ERP integration

Every WA conversation archived in the CRM customer record. WA orders created in the ERP automatically.

Analytics & compliance

Open rate, response rate, response time per agent. Legal archiving compliant for MFIs.

98%
Open rate
+45%
vs email
35–55%
Chatbot
1
Official number
Sector applications

WhatsApp Business API configured
for 9 sectors.

Commerce

B2B orders created in the ERP automatically. Delivery confirmations and restocking follow-ups.

Construction

Visit invitations, long-cycle prospect follow-ups, tenant renewal alerts.

Microfinance

Compliant repayment reminders with archived proof of delivery.

Healthcare

Appointment confirmations, non-urgent results, automated post-consultation NPS.

Agriculture

Collection instructions to zone chiefs, campaign price alerts, commitment confirmations.

Professional firms

Secure client communication with legal archiving — alternative to unsecured emails.

Transport

Automated shipment tracking, delay alerts with justification, post-delivery NPS.

Public services

Citizen alerts, administrative file status, satisfaction surveys.

Fintech

Transaction notifications, OTP, dormant account reactivation.

Native integrations

WhatsApp Business API connected
to the entire platform.

UCC — IP Telephony

Native integration — data shared in real time, zero re-entry.

Omnichannel contact center

Native integration — data shared in real time, zero re-entry.

CRM — Prospecting & Customer relations

Native integration — data shared in real time, zero re-entry.

ERP — Unified business management

Native integration — data shared in real time, zero re-entry.

AI — Insight & Customer relations

Native integration — data shared in real time, zero re-entry.

Why GLOBAL CS

What sets our approach apart.

Official Meta API

Not an unofficial third-party API. Approved templates, verified green-badge number.

Regulatory compliance

Conversations archived with certified proof of sending and receipt for MFIs.

Native architecture

WA is a native channel — not a plugin. WA data flows across the entire ecosystem.

Local number

Your business WA number is a local number. Your clients save a local contact.