📞 IP Telephony & UCC 🎧 Omnichannel Bookings 🤝 CRM & Loyalty 📊 ERP & Payments 🤖 AI Insight ☁️ Deployment
Sector use case · GLOBAL CS

🏨 Hospitality & Para-hospitality
Every missed call is an empty room.

Hotels, serviced residences, furnished rentals, apart-hotels and para-hospitality: the unified platform that fills your rooms, takes back control from OTAs, and brings your guests back.

0
Booking call lostUCC — Hospitality & Para-hospitality
−25%
OTA dependencyUCC — Hospitality & Para-hospitality
24h/24
Bookings & conciergeUCC — Hospitality & Para-hospitality
+ Direct
Bookings & loyaltyUCC — Hospitality & Para-hospitality
In hospitality, your product is perishable: an unsold room tonight is lost forever. Yet the information that fills your rooms — calls, WhatsApp, online bookings, guest requests — comes from everywhere and gets lost along the way.
See what it costs you → Request a meeting →
Covers 🏨 Hotels 🏩 Serviced residences 🛋️ Furnished rentals 🏢 Apart-hotels 🏡 Para-hospitality
Your pain points

And what they really cost you

The real cost isn't the software. It's the lost direct booking, the commission paid to the OTA, and the guest who never comes back.

📵Overloaded switchboard, booking calls missed
Every missed call is a lost direct booking — an empty room tonight.
🔀Fragmented bookings (phone, WhatsApp, OTA, walk-in)
Overbooking, duplicates and errors — a dissatisfied guest on arrival.
🌐OTA platform dependency
15 to 25% commission on every stay — margin going straight to the middleman.
💬Untracked WhatsApp guest requests
A forgotten request means a negative review and a guest who never returns.
🛎️Fragmented internal communication
Rooms ready late, guests kept waiting — the experience deteriorates.
🔁No post-stay guest relationship
Zero loyalty: you pay the OTA again to win back a guest who already stayed with you.
🏨Poorly connected multi-property / residences
Slow coordination and high inter-site telecom bills.
🧾Payments & invoicing poorly integrated
Unbilled no-shows, revenue leakage and errors on long stays.
⭐Unmanaged online reputation
A falling rating means a dropping occupancy rate.
💡
The real question isn't "how much does it cost" — it's "how many room nights are you losing without it".

Lost direct bookings + OTA commissions + unretained guests in a single month: the total far exceeds the cost of a unified, fully supported platform.

One platform, five formats

Built for every type of accommodation

From classic hotel to furnished studio: a common foundation, with workflows adapted to your operating model.

🏨
Hotels
Key challenge

Multi-service switchboard, omnichannel bookings, direct loyalty against OTAs, coordination between reception / housekeeping / restaurant.

The turning point: reception never goes down, all channels converge on one screen, and your guests come back directly.

🏩
Serviced residences
Key challenge

Mix of short and medium stays, hotel-style services, flexible billing by duration, concierge.

The turning point: automated short/medium-stay invoicing, tracked concierge, Mobile Money payments.

🛋️
Furnished rentals
Key challenge

Long-term stays, contracts, condition reports, instalment payment tracking.

The turning point: contracts and condition reports in the EDM, payment schedules and follow-ups, Mobile Money.

🏢
Apart-hotels
Key challenge

Remote check-in / check-out, guest self-service, multi-unit, fast turnover.

The turning point: remote check-in via WhatsApp, units and availability tracked in real time.

🏡
Para-hospitality
Key challenge

Guesthouses, B&Bs and rentals: small operation, multi-channel, personalised service, no large budget.

The turning point: a professional switchboard and centralised WhatsApp, affordable and billed monthly.

Your channels converge, your reception never goes down, and your guests come back directly.

Pillar 01
📞

UCC — IP Telephony & multi-property

Never miss a booking call

All your hotels and residences on a single number, transfers to rooms, multilingual IVR and reception reachable from anywhere.

What it changes in practice
🏨
Multi-property IPBX
All your sites on a single number, transfers to rooms, inter-property calls at 0 FCFA.
🎙
Multilingual IVR
French, English and more: automatically routes to bookings, reception and concierge.
📱
Softphones & mobility
Reception answers from any device; calls forward to mobile at night — zero calls lost.
📥
Messaging & overflow
Every unanswered call falls back to a message or WhatsApp — never into a void.
0
Call lost
0 FCFA
Inter-property
Multi
Multilingual IVR
Pillar 02
🎧

Omnichannel contact center

All your bookings, one screen

Phone, WhatsApp, email, platform messages and social media centralised, with a 24/7 chatbot and tracked concierge.

What it changes in practice
🖥
Single console
Voice, WhatsApp Business, email, OTA messages and social media in one interface.
🤖
24/7 chatbot
Answers availability and rate queries, takes pre-bookings, transfers to reception with full context.
🛎️
Tracked concierge
Every guest request timestamped and followed through to resolution — nothing gets forgotten.
🔀
Routing & SLA
Urgent guest issues prioritised, real-time supervision of all interactions.
24h/24
Bookings
1 screen
All channels
0
Request forgotten
Pillar 03
🤝

CRM — Loyalty & direct booking

Take back control of your guests (and the OTAs)

360° guest profiles, loyalty campaigns and direct offers to bring guests back — commission-free.

What it changes in practice
📇
360° guest profile
Stay history, preferences and segment (business, leisure, long stay).
📣
Loyalty campaigns
Direct follow-ups by email/WhatsApp to bring guests back without OTA commission.
🎯
Direct booking
Targeted offers to past guests to reduce dependence on platforms.
📈
MICE prospects tracked
Corporates, seminars and events scored and followed up automatically.
Direct
Booking
−OTA
Commissions
360°
Guest view
Pillar 04
📊

ERP — Bookings, stays & payments

From group quote to long-stay invoice

Group/event quotes, long-stay contracts, integrated invoicing/POS and reconciled Mobile Money payments.

What it changes in practice
📝
Quotes & contracts
Group/event quotes → invoice, and long-stay contracts for furnished rentals and apart-hotels.
🧾
Invoicing & POS
Restaurant, bar, services, no-shows invoiced, consolidated statements by property.
💳
Mobile Money
Wave and Orange Money payments reconciled automatically, deposits and online pre-payments.
🔌
PMS interface
Unit and availability tracking; integrates with your existing PMS / channel manager.
Wave/OM
Payments
Auto
Reconciliation
PMS
Integrated
Pillar 05
🤖

AI — Insight & guest relations

Anticipate, rather than react

FR-CI transcription, alerts on guest requests, reviews and no-shows, and consolidated management dashboards.

What it changes in practice
🗣️
FR-CI transcription
Interactions transcribed (Côte d'Ivoire French) with automatic summaries of guest requests.
🚨
Smart alerts
Pending guest request, negative review detected, no-show, booking spike.
📊
Management dashboards
Consolidated KPIs across all your properties — to decide fast, based on facts.
Real-time
Alerts
Reviews
Detected
Multi-site
Insight
Extended capabilities

Activatable à la carte for your property

Six capabilities that complement the core platform to streamline check-in, concierge and guest relations.

📁
EDM & Archiving
Contracts, condition reports, guest documents and invoices retrievable in 30 seconds, ready for the tax authorities.
📱
Mobility & multi-site
Housekeeping and maintenance managed from mobile — rooms ready faster.
💬
WhatsApp Business API
Booking, concierge and remote check-in, tracked and multi-agent.
📣
Campaigns & Surveys
Post-stay satisfaction surveys and online reputation management.
🟦
Teams Direct Routing
For hotel groups already on Microsoft 365.
🧠
Knowledge management
Standardised check-in procedures, autonomous and consistent teams.
Why GLOBAL CS

Rather than anyone else

A unified, local platform built for hospitality in francophone Africa.

📍
100% local
Teams, support and CSM based in Abidjan. French-language support, 6 days a week.
💳
Mobile Money & online deposits
Wave, Orange Money native; OHADA / BCEAO / DGI compliant.
🌍
Multilingual & official WhatsApp
Multilingual IVR and official WhatsApp Business API for your international guests.
🧩
Unified platform
5 natively connected pillars + 6 à la carte capabilities. One single point of contact.
🔌
Integrates with your PMS
Complements your existing PMS / channel manager without replacing everything.
⚡
Fast deployment
Number portability handled, zero interruption, up and running in 15 business days.