GLOBAL CS® — CONVERGED COMMUNICATION SYSTEMS
IMAGINE 120 Unified Communication Server
One server. 800 users. IP telephony, contact center, CRM, ERP and AI — in a compact wall-mount or desktop form factor, ideal for SMEs and decentralized sites.
UNIQPCS 3.0Telephony OS
4 cores · 32 GBJ-6412 · 2.4 GHz
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Datasheet
Technical Specifications
CHIPSET J-6412 · UNIQPCS 3.0 · COMPACT FORM FACTOR
| HARDWARE | Chipset | J-6412 2.4 GHz — 4 cores / 4 threads |
| RAM / SSD | Max 32 GB RAM — Max 2 TB SSD | |
| Network interfaces | 3 Gigabit ports | |
| USB | USB 3.0 | |
| Mounting | Wall-mount and desktop | |
| Power supply | 100 ~ 240 V AC, 50/60 Hz — Output 12 V DC, 5 A | |
| Dimensions | 485 × 187.2 × 46.2 mm (W × D × H) | |
| Weight | Unit 1,325 g — Packaged 1,881 g | |
| Temperature | Operating 0–45 °C / Storage −10–60 °C — Humidity 10–90 % | |
| NETWORK | Protocols | SIP TCP/UDP RTP/RTCP IAX SSH HTTP/HTTPS PPPoE STUN SRTP TLS LDAP |
| Encryption | SRTP TLS HTTPS SSH 802.1X | |
| QoS | Layer 2 (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) | |
| DTMF | In-band audio, RFC 2833, SIP INFO | |
| API | Full API — integration with third-party platforms and applications | |
| CODECS | Voice & Fax | Opus, G.711 A/U-law, G.722, G722.1C, G.723.1, G.726-32, G.729A/B, iLBC, GSM, T.38 |
| Video | H.264, H.263, H263+, VP8 | |
| Voice over packets | LEC/NLP, echo 128 ms, dynamic jitter, NetEQ, FEC 2.0 — resilience up to 50 % packet loss | |
| CALLS | Capacity | 800 users — 250 simultaneous calls |
| ACD / IVR | Multiple queues, automatic ACD — multilingual 5-level IVR | |
| Advanced features | Forward, transfer, DID, DOD, DND, BLF, SCA, VM→email, Fax→email, audio conf., video conf., virtual fax | |
| System | UNIQPCS 3.0 — Mass Plug & Play configuration | |
| INTERFACE | UI Languages | French, English, Spanish, Portuguese, German — Customizable pack |
| WAVE App | Free — Windows 10+, Mac OS 10+, Firefox, Chrome, Android & iOS — UCM meetings, SIP calls | |
The common foundation
5 Core Pillars
These five components form the heart of every deployment. They cover all your communications, customer relations and business management — on a single platform.
PILLAR 01
UCC — IP Communication & Mobility
Multi-site cloud IPBX, PC/web/mobile softphones, intelligent IVR, 100 % call recording, real-time supervision.
Answer rate 95–98 %
−45 % inter-site telecom costs
100 % call recording
PILLAR 02
Omnichannel Contact Center
Single agent console: voice, WhatsApp, Teams, Messenger, email, SMS. Skills-based routing, real-time SLA.
All channels in 1 console
Skills-based routing
Automatic escalation
PILLAR 03
CRM Prospecting & Customer Relations
Sales pipeline, scoring, CTI (customer record on ring), 360° history, automatic follow-ups.
Unified multi-channel pipeline
CTI: customer record on ring
Lead & churn scoring
PILLAR 04
Unified Business Management ERP
Quotes, orders, deliveries, invoices, real-time stock, Mobile Money & wire payments.
Quote → PO → Delivery note → Invoice
Real-time multi-warehouse stock
Integrated Mobile Money
PILLAR 05
AI-Powered Monitoring & Insights
Call transcription, sentiment analysis, hot-lead scoring, chatbot deflection 35–55 % without an agent.
Transcription + auto summary
Purchase-intent scoring
35–55 % deflection without agent
Going further
4 Extended Capabilities
Each capability connects to the 5 core pillars and is activated according to your sector and priorities.
CAPABILITY 01
EDM & Archiving
No more binders. No more lost documents.
- Centralized storage — versioning, role-based access, full-text search in 10 s
- Legal archiving of call recordings and WhatsApp exchanges
- Regulator export in 1 click
- Electronic signature — deeds, contracts, purchase orders
< 30 s
Document access
100 %
Archiving compliance
−97 %
Lost documents
CAPABILITY 02
Mobility & Multi-site Access
Your field agents operate with the same information as headquarters — even without network coverage.
- iOS/Android mobile apps with native offline mode
- Deferred synchronization as soon as signal is restored (3G or Wi-Fi)
- Multi-warehouse, branch and site access on a single login
- Secure VPN for remote access to internal resources
100 %
Connected agents
0
Offline data loss
−60 %
Field errors
CAPABILITY 03
WhatsApp Business API
One business number. Multiple agents. Shared history. Integrated EDM legal archiving.
- Single official number — end of each salesperson's personal WhatsApp
- Meta-approved templates by sector: orders, appointments, follow-ups
- First-level chatbot, handover to human agent, interactive catalogue
- Legal archiving in the EDM — compliant with regulations
−95 %
Lost WA leads
100 %
Archived exchanges
+55 pts
Response < 5 min
CAPABILITY 04
Teams Direct Routing
For Microsoft 365 organizations: your phone switchboard directly inside Teams.
- Inbound/outbound voice calls on local numbers in Microsoft Teams
- Unified presence visible to all colleagues
- Custom dial-plans by department, site or user
- Teams meetings + phone calls in a single client
−60 %
Telecom costs
× 5
Teams voice adoption
1
Tool instead of 3–4
Let's get started
Get your free assessment and your IMAGINE 120 presentation.
Within a few hours, a GLOBAL CS expert identifies your priority core pillars, your relevant extended capabilities, and shows you the platform tailored to your sector.
- Personalized assessment based on your sector and pain points
- Live demo — core pillars + extended capabilities
- ROI estimate and deployment plan within 7 days
- Pricing in local currency with Mobile Money options