Blog & FAQ

Boost your business with the unified ecosystem: ERP, CRM, WhatsApp & IP telephony

Drive your sales, automate your payments and centralise your communications on a single Cloud & SaaS platform.

The end of silos

The challenges we solve

Today, business performance relies on fluidity. Why use one tool for invoices, another for customers, and an isolated phone? IMAGINE LIVE interconnects the core of your business management (ERP & CRM) with your customers' preferred channels (WhatsApp Business) and your telecom infrastructure (VoIP, IPBX). Whether your teams are in Abidjan, Ouagadougou, Montréal, Paris, Belgium or the USA, stay connected to your business anywhere, on any device.

Tools in silos

One software for invoices, another for customers, an isolated phone: your data is scattered and your teams lose time.

Double data entry

The same data re-keyed from one tool to another multiplies errors and hidden costs.

Unreconciled payments

Mobile Money payments (Orange, MTN, Moov, Wave) are reconciled by hand, late and with discrepancies.

Scattered customer comms

WhatsApp exchanges go through personal numbers: no traceability, lost orders.

High telecom costs

Inter-branch and multi-site calls are costly, especially between West Africa, Europe and Canada.

Mobility & multi-site

Your teams in Abidjan, Ouagadougou, Paris, Montréal or Belgium must stay connected, anywhere, on any device.

Blog & FAQ

Our high-value business building blocks

CRM + WhatsApp Business + Mobile Money

Turn every conversation into a sales opportunity and automate your collections.

  • VoIP calls and WhatsApp Business chat right from the CRM customer record, with centralised history.
  • Orange Money, MTN MoMo, Moov Money and Wave payment links generated from the CRM, validated automatically.

ERP + WhatsApp Business + Mobile Money

Automate your supply and finance chain with no double entry.

  • Automated invoicing: the PDF invoice is sent to the customer's WhatsApp as soon as the order is confirmed.
  • Real-time financial reconciliation of Mobile Money payments against your sales invoices.

IP telephony, VoIP & IP-PBX

Crystal-clear voice and resilient connectivity to power your business software.

  • IPBX & IP-PBX: queues, interactive voice response (IVR), inbound/outbound call flows.
  • Microsoft Teams Direct Routing and pro lines on PC, Surface or smartphone, in office or on the move.

Flexible deployment: Cloud & SaaS or Hybrid

Cloud & SaaS

Fully managed infrastructure, monthly subscription, security updates and AI analytics engine included.

Hybrid On-Premise

For companies with their own servers (Abidjan, Ouagadougou, Montréal, Paris…), with flexible acquisition and local support.

FAQ

Frequently asked questions (FAQ)

What is IMAGINE LIVE?

IMAGINE LIVE is an all-in-one cloud platform (SaaS) bringing together ERP, CRM, unified communications, IP telephony, WhatsApp Business, Mobile Money and AI steering, hosted and supervised by GLOBAL CS.

Can WhatsApp Business be integrated with the CRM and ERP?

Yes. Your teams call and exchange WhatsApp Business messages from the customer record, and the ERP automatically sends PDF invoices over WhatsApp.

How does Mobile Money payment (Orange, MTN, Moov, Wave) work?

IMAGINE generates Mobile Money payment links from the CRM/ERP, sends them via WhatsApp, then validates the transaction and reconciles the invoice automatically in real time.

Do you offer Microsoft Teams Direct Routing?

Yes, Microsoft Teams Direct Routing is available in Côte d'Ivoire, Burkina Faso, France, Belgium and Canada: your staff call with your company numbers from Teams.

Is IMAGINE LIVE available in my country?

Yes: Côte d'Ivoire (Abidjan), Burkina Faso (Ouagadougou), France (Paris), Belgium, Canada (Montréal, Québec) and USA. Prices are shown in the local currency.

Cloud/SaaS or on your own servers?

Both: a fully managed Cloud & SaaS plan, or a hybrid On-Premise plan on your own servers with local support.

Do you handle IP telephony, VoIP and IP-PBX?

Yes. We deploy IPBX/IP-PBX, IVR, queues, SIP trunks and professional lines on computer and smartphone, to cut costs and enable hybrid work.

Are my documents secure and compliant?

Yes, IMAGINE Docs centralises, secures and archives your documents with rights management, meeting traceability and compliance requirements (OHADA, BCEAO).

Blog & FAQ

Further reading

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